Core Responsibilities

1. Night Audit & Financial Close

• Conduct a comprehensive nightly audit of revenue streams across Rooms, F&B, Banqueting, Spa, Gym, and ancillary departments.
• Reconcile the Opera PMS trial balance against Micros/POS postings, credit card settlements, cash floats, mobile money, and city ledgers.
• Ensure all overnight system interfaces post correctly and resolve discrepancies before the end-of-shift close.
• Execute Night Audit procedures in Opera PMS according to company SOPs and distribute Daily Flash Reports to management.

2. Revenue Control & Audit Compliance

• Audit all daily voids, discounts, rebates, and allowances, verifying management approvals and supporting documentation.
• Identify and investigate unusual posting patterns or potential fraud indicators.
• Ensure all cashier closures are completed correctly and flag any control weaknesses or missing documentation immediately.

3. Front Office Operations

• Act as the senior operational representative during the night shift, overseeing the front desk and guest services.
• Manage late check-ins, early departures, billing disputes, and emergency guest situations with professional composure.
• Support overnight concierge, security, and duty operations to uphold company’s service promise.

4. Reporting & Communication

• Prepare the Daily Revenue Report, Occupancy/RevPAR summaries, and detailed handover notes for the morning management team.
• Escalate critical incidents, including major revenue discrepancies, system outages, or security concerns, without delay.

Candidate Profile

Essential Experience

• Tenure: 3–5 years of experience in hotel front office, income audit, or accounts receivable.
• Specialization: At least 2 years specifically in a Night Auditor role within a reputable 4-star or 5-star hotel.
• Background: Prior experience in an internationally branded hotel.
• Environment: Proven success in a high-volume, multi-outlet hotel environment.

Technical Competencies

• Advanced Opera PMS proficiency is essential.
• Deep understanding of hotel revenue accounting, cashiering controls, and guest ledger/city ledger reconciliation.
• Experience with Micros POS / Simphony and advanced Excel skills for financial reporting.

Personal Attributes

• Detail-Obsessed: A meticulous eye for data accuracy and reconciliation.
• Principled: High integrity with the assertiveness to enforce controls and challenge discrepancies.
• Independent: Capable of making critical decisions under pressure with minimal supervision.

• Conduct a comprehensive nightly audit of revenue streams across Rooms, F&B, Banqueting, Spa, Gym, and ancillary departments.
• Reconcile the Opera PMS trial balance against Micros/POS postings, credit card settlements, cash floats, mobile money, and city ledgers.
• Ensure all overnight system interfaces post correctly and resolve discrepancies before the end-of-shift close.
• Execute Night Audit procedures in Opera PMS according to company SOPs and distribute Daily Flash Reports to management.
• Audit all daily voids, discounts, rebates, and allowances, verifying management approvals and supporting documentation.
• Identify and investigate unusual posting patterns or potential fraud indicators.
• Ensure all cashier closures are completed correctly and flag any control weaknesses or missing documentation immediately.
• Act as the senior operational representative during the night shift, overseeing the front desk and guest services.
• Manage late check-ins, early departures, billing disputes, and emergency guest situations with professional composure.
• Support overnight concierge, security, and duty operations to uphold company’s service promise.
• Prepare the Daily Revenue Report, Occupancy/RevPAR summaries, and detailed handover notes for the morning management team.
• Escalate critical incidents, including major revenue discrepancies, system outages, or security concerns, without delay.

• Advanced Opera PMS proficiency
• Deep understanding of hotel revenue accounting, cashiering controls, and guest ledger/city ledger reconciliation.
• Experience with Micros POS / Simphony
• Advanced Excel skills for financial reporting.
• Detail-Obsessed
• Principled
• Independent

• Bachelors degree
• 3–5 years of experience in hotel front office, income audit, or accounts receivable.
• At least 2 years specifically in a Night Auditor role within a reputable 4-star or 5-star hotel.
• Prior experience in an internationally branded hotel.
• Proven success in a high-volume, multi-outlet hotel environment.