Night Manager

2025-10-16T15:48:37+00:00

FULL_TIME

Hospitality, and Tourism

Management

2025-10-31T17:00:00+00:00

 

Kenya

8

Responsible for the organization and quality service rendered to the guests by the Front Office Department, ensuring the safety and security of guests and staff and maintaining strong public relations with the guests.

Handle VIP arrivals, guest inquiries and complaints promptly and professionally. Resolve difficult situations and ensure smooth guest experiences during the night shift. Supervise all departments during the night, inspect rooms to ensure standards and quality, inspect public areas and guest rooms for cleanliness and standards and ensure morning department openings are prepared. Monitor room availability, manage over-bookings and walk-ins, optimize room occupancy and rates and validate room charges and special rates. Lead the night front office team, provide training and performance monitoring and ensure high-quality service delivery. Coordinate with security teams, maintain guest and staff safety and report incidents or emergencies to the Front Office Manager. Oversee night audit processes, verify credit limits, reconcile credit card transactions, monitor cash handling. Follow up invoicing of no-shows by credit cards, ledger accounts after 2-day grace period. Spot check on all outlets on cash to ensure cash boxes are equal to system readings. Cross checking of guest room rates between correspondence, registration cards and actual amount charged.

Proficiency with Opera hotel management systems is a must. Self-motivated. Innovative thinking. Strong interpersonal and communication skills. Strong leadership, coaching and counselling skills. Strong analytical skills and strategic thinking. Good financial management skills. High attention to detail. Ability to organise and lead complex projects. Able to multi-task and prioritise tasks consistent with business objectives. Computer literate with knowledge of Word, Excel, PPT.

Bachelor's Degree / Diploma in Hospitality Management. Minimum of 2 years of experience as a Night manager in a 4- or 5-star hotel, preferably with an international hotel brand.

JOB-68f113d55d508