CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

About the Role

Reporting to the DevOps Manager, the Observability & Automation Engineer will be responsible for designing, implementing, and maintaining enterprise monitoring, observability, and automation solutions that ensure the availability, performance, security, and reliability of Core Systems and Channels within the Technology Reliability Department. The role focuses on proactive incident detection, system visibility, operational efficiency, and automation of repetitive operational tasks.

Key Responsibilities:

Observability & Monitoring

• Design and manage enterprise observability and monitoring platforms.
• Implement infrastructure, application, database, network, log, and digital experience monitoring.
• Develop dashboards, alerts, SLIs, and SLOs for critical services.
• Establish end-to-end transaction monitoring across all channels.
• Improve alert accuracy and reduce false positives and alert fatigue.

Automation & Reliability Engineering

• Identify and automate repetitive operational processes.
• Develop and maintain automation scripts, workflows, and self-healing solutions.
• Automate health checks, incident response, server provisioning, configuration management, compliance reporting, and maintenance tasks.
• Create runbooks and automated operational procedures.
• Experience in handling Incident Management & Operational Excellence

Platform Engineering:

• Manage and optimize observability tools including Dynatrace, Datadog, Splunk, ELK, Prometheus, and Grafana. Integrate monitoring platforms with ITSM tools.

Security & Compliance

• Collaborate with Information Security teams on threat detection and support security monitoring.

Collaboration & Stakeholder Management

• Partner with application, infrastructure, architecture, and support teams.
• Drive observability maturity and reliability best practices across the organization

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• Certifications in SRE/DevOps will be added advantage.
• 3-4 years of experience Site Reliability Engineering, DevOps & Monitoring and Observability.
• Experience with enterprise observability and monitoring platforms.
• Strong skills in Scripting Python/Bash/Ansible etc.
• Experience in Kubernetes/Linux and VMware.
• Deep understanding of API monitoring, Network Monitoring.
• Automation and Operational Excellence
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Key Skills & Competencies

• Automation Design
• Observability and Monitoring
• Reliability Engineering
• Decision Making
• Communication and Executive Reporting
• Continuous Improvement Mindset

• Design and manage enterprise observability and monitoring platforms.
• Implement infrastructure, application, database, network, log, and digital experience monitoring.
• Develop dashboards, alerts, SLIs, and SLOs for critical services.
• Establish end-to-end transaction monitoring across all channels.
• Improve alert accuracy and reduce false positives and alert fatigue.
• Identify and automate repetitive operational processes.
• Develop and maintain automation scripts, workflows, and self-healing solutions.
• Automate health checks, incident response, server provisioning, configuration management, compliance reporting, and maintenance tasks.
• Create runbooks and automated operational procedures.
• Experience in handling Incident Management & Operational Excellence
• Manage and optimize observability tools including Dynatrace, Datadog, Splunk, ELK, Prometheus, and Grafana. Integrate monitoring platforms with ITSM tools.
• Collaborate with Information Security teams on threat detection and support security monitoring.
• Partner with application, infrastructure, architecture, and support teams.
• Drive observability maturity and reliability best practices across the organization

• Enterprise observability and monitoring platforms
• Scripting Python/Bash/Ansible etc.
• Kubernetes/Linux and VMware
• API monitoring
• Network Monitoring
• Automation Design
• Observability and Monitoring
• Reliability Engineering
• Decision Making
• Communication and Executive Reporting
• Continuous Improvement Mindset
• Automation and Operational Excellence
• Proactive approach to spotting problems, areas for improvement, and performance bottlenecks

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• Certifications in SRE/DevOps will be added advantage.
• Experience with enterprise observability and monitoring platforms.