Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Role Objective

To provide professional and customer-focused front-desk and administrative support by managing reception duties, welcoming visitors, handling enquiries, and supporting daily office operations. The role ensures smooth front-office operations while delivering excellent service in a busy hospitality-oriented environment.

Core Duties and Responsibilities

• Manage a busy frontline work environment while consistently meeting client and visitor needs.
• Deliver excellent customer service to both internal and external clients with courtesy and professionalism.
• Greet, assist, and direct visitors appropriately to ensure a positive guest experience.
• Answer, screen, and forward incoming phone calls while providing basic information when required.
• Manage company email, correspondence, and general front-office communication.
• Coordinate conference room bookings, appointments, and staff calendars.
• Provide general administrative support to the office as required.
• Assist in organizing office meetings and gatherings, including logistics and catering arrangements.
• Ensure visitors receive prompt attention and are directed to the appropriate personnel or departments.
• Maintain a clean, welcoming, and professional front-office environment.
• Manage office inventory including stationery, equipment, and furniture, and raise requisitions when necessary.
• Support daily transport bookings in consultation with office drivers.
• Carry out any other duties assigned from time to time.

Job Specifications and Qualifications

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite
• At least 1 year relevant work experience.

Key Competencies

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Problem-solving
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Strong interpersonal skills and customer service orientation

• Manage a busy frontline work environment while consistently meeting client and visitor needs.
• Deliver excellent customer service to both internal and external clients with courtesy and professionalism.
• Greet, assist, and direct visitors appropriately to ensure a positive guest experience.
• Answer, screen, and forward incoming phone calls while providing basic information when required.
• Manage company email, correspondence, and general front-office communication.
• Coordinate conference room bookings, appointments, and staff calendars.
• Provide general administrative support to the office as required.
• Assist in organizing office meetings and gatherings, including logistics and catering arrangements.
• Ensure visitors receive prompt attention and are directed to the appropriate personnel or departments.
• Maintain a clean, welcoming, and professional front-office environment.
• Manage office inventory including stationery, equipment, and furniture, and raise requisitions when necessary.
• Support daily transport bookings in consultation with office drivers.
• Carry out any other duties assigned from time to time.

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Problem-solving
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Strong interpersonal skills and customer service orientation

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite