Background

Nexus Staffing Solutions Limited is urgently recruiting on behalf of its client, an insurance-related business, for a competent, organised, and customer-focused Office Administrator with prior insurance experience.

The successful candidate will oversee daily office administration, support insurance-related operations, handle client enquiries, maintain accurate records, and assist with business development and customer follow-ups.

This opportunity is suitable for a proactive professional who understands insurance office operations, demonstrates excellent customer service skills, and can work independently while supporting the achievement of business targets.

Candidates with hands-on experience in the insurance industry are strongly encouraged to apply.

Key Responsibilities

• Coordinate daily office operations and ensure the smooth running of administrative activities.
• Handle incoming calls, emails, walk-in clients, and general customer enquiries professionally.
• Support insurance-related administrative processes, including documentation, record keeping, and client file management.
• Assist with preparing, organising, and maintaining insurance policy documents and related records.
• Follow up with clients on outstanding documentation, renewals, enquiries, and other service requirements.
• Support insurance sales and business development activities, including lead follow-ups and client relationship management.
• Maintain accurate client databases and update records as required.
• Assist with preparing reports, correspondence, quotations, and other administrative documents.
• Coordinate appointments, meetings, and communication with clients and relevant stakeholders.
• Ensure confidentiality and proper handling of client information.
• Provide general administrative support to the management team and contribute to efficient office operations.

Minimum Requirements

• Previous experience in office administration within an insurance company, insurance brokerage, agency, or a related financial services environment.
• Good understanding of insurance documentation, policy administration, client servicing, and renewal follow-ups.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and email.
• Ability to maintain accurate records and manage multiple tasks.
• Professionalism, integrity, confidentiality, and a customer-oriented attitude.
• Self-motivated, proactive, and able to work with minimal supervision.
• Sales support, lead generation, or client relationship management experience will be an added advantage.

• Coordinate daily office operations and ensure the smooth running of administrative activities.
• Handle incoming calls, emails, walk-in clients, and general customer enquiries professionally.
• Support insurance-related administrative processes, including documentation, record keeping, and client file management.
• Assist with preparing, organising, and maintaining insurance policy documents and related records.
• Follow up with clients on outstanding documentation, renewals, enquiries, and other service requirements.
• Support insurance sales and business development activities, including lead follow-ups and client relationship management.
• Maintain accurate client databases and update records as required.
• Assist with preparing reports, correspondence, quotations, and other administrative documents.
• Coordinate appointments, meetings, and communication with clients and relevant stakeholders.
• Ensure confidentiality and proper handling of client information.
• Provide general administrative support to the management team and contribute to efficient office operations.

• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Proficiency in Microsoft Office applications, particularly Word, Excel, and email
• Ability to maintain accurate records and manage multiple tasks
• Professionalism, integrity, confidentiality, and a customer-oriented attitude
• Self-motivated, proactive, and able to work with minimal supervision
• Sales support, lead generation, or client relationship management experience

• Diploma
• Previous experience in office administration within an insurance company, insurance brokerage, agency, or a related financial services environment.
• Good understanding of insurance documentation, policy administration, client servicing, and renewal follow-ups.