The Insurance Regulatory Authority (IRA) is seeking to recruit a qualified individual to fill the position of Office Administrator. This role is crucial in ensuring the smooth and efficient operation of the office environment, supporting the Authority's mission to regulate, supervise, and develop the insurance industry while protecting insurance beneficiaries. The IRA is committed to upholding its core values of Accountability and Team Spirit in all its operations.

Job Specifications

The duties and responsibilities will entail:

• Taking oral dictation;
• Using e-office to research and process data;
• Operating office equipment;
• Attending to visitors/clients;
• Handling telephone calls;
• Handling customer inquiries and complaints;
• Coordinating schedules of meetings and appointments;
• Coordinating travel arrangements;
• Ensuring security of office records, equipment and documents including classified materials;
• Ensuring security, integrity and confidentiality of information;
• Maintaining an up-to-date filing system in the office;
• Preparing responses to routine correspondence;
• Managing office protocol and etiquette; and
• Maintaining office diary, appointments and travel itineraries;

Person Specifications

Bachelors Degree in Secretarial Studies from a recognized institution.

OR

Bachelor of Business and Office Management from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution.

OR

Bachelors Degree in Social Sciences from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution.

Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills

• Taking oral dictation
• Using e-office to research and process data
• Operating office equipment
• Attending to visitors/clients
• Handling telephone calls
• Handling customer inquiries and complaints
• Coordinating schedules of meetings and appointments
• Coordinating travel arrangements
• Ensuring security of office records, equipment and documents including classified materials
• Ensuring security, integrity and confidentiality of information
• Maintaining an up-to-date filing system in the office
• Preparing responses to routine correspondence
• Managing office protocol and etiquette
• Maintaining office diary, appointments and travel itineraries

• Proficiency in computer applications
• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills

• Bachelors Degree in Secretarial Studies from a recognized institution
• Bachelor of Business and Office Management from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution
• Bachelors Degree in Social Sciences from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution