Role Purpose

Talent Grid Africa, on behalf of its client in the Automotive industry, is recruiting an Office and Sales Administrator. The Office and Sales Administrator will be responsible for supporting daily branch operations by coordinating administrative tasks, facilitating sales processes, and managing customer interactions. The role acts as a key link between the sales, technical, and operations teams to ensure efficient service delivery and a seamless customer experience. This entry-level position requires a warm, outgoing, and customer-oriented individual with strong organizational skills who can effectively manage multiple responsibilities in a fast-paced work environment.

Key Responsibilities

• Receive and welcome walk-in clients with professionalism and courtesy.
• Identify customer needs and advise on suitable products or solutions.
• Collect and document all necessary client information required for the sales process.
• Assess client requirements and complete all required sales documentation.
• Prepare and issue quotations for client inquiries.
• Process invoices for sales transactions accurately and promptly.
• Maintain accurate records of products sold.
• Coordinate the preparation and timely delivery of ordered products to clients.
• Manage incoming calls from the company line in a professional manner.
• Prepare and submit daily sales activity and performance reports.
• Issue and record stock items utilized internally by the technical team.
• Request and track stock items, office stationery, and refreshment supplies.
• Monitor and control the usage of office stationery and refreshment provisions.
• Ensure office equipment is functional through routine monitoring and reporting faults.
• Maintain accurate staff time and attendance records.
• Compile and submit staff leave and time-off requests in line with company policies.
• Requisition Personal Protective Equipment (PPE) for team members when required.
• Assist the marketing team with content collection, such as photos, videos, client testimonials, and installation documentation.
• Support branch-level marketing campaigns, promotions, and brand awareness initiatives.
• Coordinate in-store displays, branding, and merchandising to improve product visibility.
• Collect and share client feedback and market insights with the marketing team.

Qualifications & Experience

• Bachelor’s degree in Business Management or a related field.
• Basic knowledge of sales or administration is an added advantage.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication, interpersonal, and organizational skills.
• Customer-focused with a warm and outgoing personality.
• Ability to multitask and work effectively in a fast-paced environment.

• Receive and welcome walk-in clients with professionalism and courtesy.
• Identify customer needs and advise on suitable products or solutions.
• Collect and document all necessary client information required for the sales process.
• Assess client requirements and complete all required sales documentation.
• Prepare and issue quotations for client inquiries.
• Process invoices for sales transactions accurately and promptly.
• Maintain accurate records of products sold.
• Coordinate the preparation and timely delivery of ordered products to clients.
• Manage incoming calls from the company line in a professional manner.
• Prepare and submit daily sales activity and performance reports.
• Issue and record stock items utilized internally by the technical team.
• Request and track stock items, office stationery, and refreshment supplies.
• Monitor and control the usage of office stationery and refreshment provisions.
• Ensure office equipment is functional through routine monitoring and reporting faults.
• Maintain accurate staff time and attendance records.
• Compile and submit staff leave and time-off requests in line with company policies.
• Requisition Personal Protective Equipment (PPE) for team members when required.
• Assist the marketing team with content collection, such as photos, videos, client testimonials, and installation documentation.
• Support branch-level marketing campaigns, promotions, and brand awareness initiatives.
• Coordinate in-store displays, branding, and merchandising to improve product visibility.
• Collect and share client feedback and market insights with the marketing team.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong communication, interpersonal, and organizational skills
• Customer-focused with a warm and outgoing personality
• Ability to multitask and work effectively in a fast-paced environment

• Bachelor’s degree in Business Management or a related field
• Basic knowledge of sales or administration is an added advantage