Background information about the job or company (e.g., role context, company overview)

The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency. Pursuant to the CBK Act, the Central Bank promotes financial stability through regulation, supervision and licensing of fin...

Responsibilities or duties

The Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives.

This involves performing the following Banking and Financial Markets functions at the Branch/Centre: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Branch.
• Input teller funds transfers transctions.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input details for opening, amending, and closing of accounts.
• Input details for creation and withdrawal of mandates upon customers’ requests
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Branch.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD.
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Escalate issues, queries and complaints that may need further consultation to the Manager, Branches Services.
• Conduct MPC Surveys.
• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
• Comply with the Bank policies, procedures, guidelines, and internal controls.
• Provide guidance to KDIC customers at the counter.
• Perform any other task as may be assigned from time to time.

Qualifications or requirements (e.g., education, skills)

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Experience needed

• At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.
• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Branch.
• Input teller funds transfers transctions.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input details for opening, amending, and closing of accounts.
• Input details for creation and withdrawal of mandates upon customers’ requests
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Branch.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD.
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Escalate issues, queries and complaints that may need further consultation to the Manager, Branches Services.
• Conduct MPC Surveys.
• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
• Comply with the Bank policies, procedures, guidelines, and internal controls.
• Provide guidance to KDIC customers at the counter.
• Perform any other task as may be assigned from time to time.

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.