DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) - a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking.

Job Purpose

Responsible for daily account opening, data clean up, reports, training, processes review and updating, and automation of manual processes.

Key Responsibilities

• Train branches in account opening & standardization processes / procedures.
• Manage the process of Account Opening, accurately input and update customer details and mandate instructions into the core banking system and closing of accounts.
• Act as the primary point of contact for branch staff regarding account opening rejections, queries, or missing documentation, providing clear guidance on resolution.
• Data clean-up of existing accounts for audit and regulatory purposes.
• Adhere strictly to internal control checklists to mitigate risks, prevent identity fraud, and minimize regulatory infraction risks.
• Ensure 100% recovery of all bank charges for company search
• Ensure compliance with CBK guidelines in relation to account opening.
• Responsible for follow-up on queries and matters related to accounts opened
• Manage responses to KBA and KRA circulars.
• Ensure all work is duly processed and all reports printed checked and forwarded to the right stakeholders within SLAs daily
• Ensure daily organize, track, and maintain accurate logs of all processed, rejected, and pending account files.
• Any other duty may be assigned by the supervisor.
• Comply with all Department and Bank policies, procedures and regulations to include Know Your Customer and Anti-money Laundering Policies.

Job Specification

Education & Work Experience

• Bachelor's degree in business-related discipline from a recognized university.
• At least two years of banking experience in a similar role or customer service position.

Training / Skills

• Excellent communication, Inter-personal and customer service skills.
• Basic understanding of all banking operations
• Excellent knowledge of bank products,
• Good organizational skills
• Ability to work under pressure and with minimum supervision.

• Train branches in account opening & standardization processes / procedures.
• Manage the process of Account Opening, accurately input and update customer details and mandate instructions into the core banking system and closing of accounts.
• Act as the primary point of contact for branch staff regarding account opening rejections, queries, or missing documentation, providing clear guidance on resolution.
• Data clean-up of existing accounts for audit and regulatory purposes.
• Adhere strictly to internal control checklists to mitigate risks, prevent identity fraud, and minimize regulatory infraction risks.
• Ensure 100% recovery of all bank charges for company search
• Ensure compliance with CBK guidelines in relation to account opening.
• Responsible for follow-up on queries and matters related to accounts opened
• Manage responses to KBA and KRA circulars.
• Ensure all work is duly processed and all reports printed checked and forwarded to the right stakeholders within SLAs daily
• Ensure daily organize, track, and maintain accurate logs of all processed, rejected, and pending account files.
• Any other duty may be assigned by the supervisor.
• Comply with all Department and Bank policies, procedures and regulations to include Know Your Customer and Anti-money Laundering Policies.

• Excellent communication, Inter-personal and customer service skills.
• Basic understanding of all banking operations
• Excellent knowledge of bank products,
• Good organizational skills
• Ability to work under pressure and with minimum supervision.

• Bachelor's degree in business-related discipline from a recognized university.
• At least two years of banking experience in a similar role or customer service position.