Our client IMCD KENYA LTD are seeking a highly organized Office and Internal Sales Administrator to provide comprehensive operational and commercial support to the Kenyan office based in Nairobi. The successful candidate will manage office administration while serving as a key point of contact for customer order processing within the Pharmaceutical Business Unit.

KEY RESPONSIBILITIES

A. Reception & Office Management

• Manage switchboard operations and direct calls to appropriate staff members
• Receive and professionally assist all visitors and customers
• Oversee daily office environment management and supervise office cleaners
• Manage mail distribution, office consumables, and boardroom bookings
• Coordinate hospitality arrangements for meetings and events

B. Commercial Support & Customer Order Processing (Pharma BU)

• Serve as first point of contact for walk-in and cash customers, ensuring professional and efficient service
• Process sales orders and act as an extension of the Pharma BU Manager
• Handle customer queries on pricing, products, orders, deliveries, and documentation (COA, MSDS, TDS)
• Monitor customer accounts for credit limits and resolve debtor queries
• Maintain accurate filing of invoices, credit notes, and supporting documentation

KEY SKILLS AND COMPETENCIES

• Diploma or Degree in Business Administration or any related degree.
• Minimum of Five (5) years professional experience in Office and Commercial operations support.
• Strong Customer Service Skills with exceptional communication and interpersonal skills,
• Proficient in Microsoft Office Suite
• Strong organizational and administrative abilities
• Hands-on experience with ERP and sales order systems

Compensation & Benefits: The role offers a good, competitive compensation package together with comprehensive benefits.

• Manage switchboard operations and direct calls to appropriate staff members
• Receive and professionally assist all visitors and customers
• Oversee daily office environment management and supervise office cleaners
• Manage mail distribution, office consumables, and boardroom bookings
• Coordinate hospitality arrangements for meetings and events
• Serve as first point of contact for walk-in and cash customers, ensuring professional and efficient service
• Process sales orders and act as an extension of the Pharma BU Manager
• Handle customer queries on pricing, products, orders, deliveries, and documentation (COA, MSDS, TDS)
• Monitor customer accounts for credit limits and resolve debtor queries
• Maintain accurate filing of invoices, credit notes, and supporting documentation

• Strong Customer Service Skills with exceptional communication and interpersonal skills,
• Proficient in Microsoft Office Suite
• Strong organizational and administrative abilities
• Hands-on experience with ERP and sales order systems

• Diploma or Degree in Business Administration or any related degree.
• Minimum of Five (5) years professional experience in Office and Commercial operations support.