Background information about the job or company

The TLScontact centre application procedure, established in conjunction with the UK Visas & Immigration, aims to provide the best visa application service. Our aim is to help you prepare your visa application and assist UK Visas & Immigration in processing applications in a timely manner.

Qualifications or requirements

• BSc/BA/KNQA
• 1 year experience in customer service
• Excellent oral and written communication skills as well as interpersonal skills; ability to work with staff at all levels
• Ability to work in a team and individually to achieve goals.
• Establish and foster positive working relationships

Experience needed

1 year

Responsibilities or duties

• Attending to clients at respective posting (i.e. pass back, biometrics etc)
• Querying and ensuring applicants provide all required documents as stipulated in the checklist
• Refer unresolved applicant grievances to the designated supervisor
• Confer with applicants (by telephone or fact to face) to provide information about VISA applications
• Addressing Grievance Problems and Resolve applicants servicing
• Report Preparation
• Obtain and examine all relevant information/documents presented by applicants
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Maintain a clean desk/workstation always
• Maintain floor order from applicants at all-time directing the to the respective station next
• Support the provision of healthy and safe working environment through good interpersonal and team practices
• Ensure that the entire visa application process is completed within the mandated Turn Around Time
• Carry out any duties assigned by your Line Manager

• Attending to clients at respective posting (i.e. pass back, biometrics etc)
• Querying and ensuring applicants provide all required documents as stipulated in the checklist
• Refer unresolved applicant grievances to the designated supervisor
• Confer with applicants (by telephone or fact to face) to provide information about VISA applications
• Addressing Grievance Problems and Resolve applicants servicing
• Report Preparation
• Obtain and examine all relevant information/documents presented by applicants
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Maintain a clean desk/workstation always
• Maintain floor order from applicants at all-time directing the to the respective station next
• Support the provision of healthy and safe working environment through good interpersonal and team practices
• Ensure that the entire visa application process is completed within the mandated Turn Around Time
• Carry out any duties assigned by your Line Manager

• Excellent oral and written communication skills
• Interpersonal skills
• Ability to work with staff at all levels
• Ability to work in a team
• Ability to work individually to achieve goals
• Ability to establish and foster positive working relationships

• BA/BSc/HND
• 1 year experience in customer service