Operations Assistant – Asset finance job at NCBA Group
Website :
59 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Operations Assistant – Asset finance

[ Type: FULL TIME , Industry: Financial Services , Category: Admin & Office ]

Jobs at:

NCBA Group

Deadline of this Job:
20 August 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Date Posted: Wednesday, June 15, 2022 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about NCBA Group
NCBA Group jobs in Kenya

• Job Purpose Statement
• To deliver exceptional business Performance by providing operations support and excellent customer service to clients.

Key Accountabilities (Duties and Responsibilities)t

Financial 8%
• Introduce new business to the bank through cross selling
• Ensure no income leakage by collecting the necessary bank charges

Internal business processes 62%
• Ensure that all hard copy documents received are attached in IBPS and application progressed within the required timelines.
• Ensure that instructions received on email with regards to customers’ applications are immediately attached on the application and progressed.
• Ensure that document pending and rescan queues are well managed ensuring that items are resolved within 30 Days.
• Ensure that monthly archival of any physical customer documents is adhered to alongside a proper filing system.
• Ensure completeness of applications, KYC verification and thorough searches are done for allapplications under review.
• Ensure CRB and other relevant checks are done and documented for all applications
• Zero tolerance to data capture errors, Searches errors, or failure to input all mandatory fields resultingto send backs
• Achieve set turnaround time to ensure customers and dealers are satisfied. The overall TAT target for initiation phase is 0.1 days.
• Ensuring effective management and requisition of customer service to clients. the department’s stationery requirements. Ensure that there is adequate supply of the necessary stationery at all times.

Customer service 25%
• 100% adherence to policies, procedures andstatutory guidelines.
• Audit, Compliance and Risk Rating = Satisfactory.
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
• Nil repeat findings.
• Policy and procedure knowledge.

Customer 25%
• Update customers, dealers & RMs on the pending documents for each application on the same day.
• Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the team lives the NCBA Values
• Deliver Exceptional customer service to all stakeholders.

Learning andgrowth 5%
• Achieve at least 40 hours of learning/training through E-learning,Internal & External training activities.
• Ensure compliance with the leave policy on blockleave and minimum carry over.
• Maintain own high performance.
• Own up-to-date and action based competencyassessments and development plans for self.

Work Hours: 8

Experience in Months: 12

Level of Education:
Bachelor Degree

Job application procedure

Use the link(s) below to apply on company website.

All Jobs


Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 20 june 2022
Duty Station: Nairobi
Posted: 14-06-2022
No of Jobs: 1
Start Publishing: 15-06-2022
Stop Publishing (Put date of 2030): 15-06-2065
Apply Now

Notification Board:

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.