Background information about the job or company

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.

Responsibilities or duties

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries via phone and through emails and chats.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out to enable you respond to customer inquiries efficiently.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensuring customer satisfaction and providing professional customer support.

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

Managing database records, drafting status reports on customer service issues.

Data entry and research as required to troubleshoot customer problems.

Qualifications or requirements

Applicants/candidates must be residing in Mombasa

Degree/Diploma in any related field

Typing speed of 40WPM with accuracy of 90% and above

C1 English and excellent grammar skills

Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing

Great people skills

Proactive personality and self-motivator

Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.

Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.

Outstanding written and verbal communication skills, great phone etiquette and elevated speech

Should be flexible to work in shifts both day and night.

Experience needed

Minimum of 1 year experience in Customer Service

Any other provided details

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.

• Typing speed of 40WPM with accuracy of 90% and above
• C1 English and excellent grammar skills
• Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
• Great people skills
• Proactive personality and self-motivator
• Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech

• Degree/Diploma in any related field