Responsibilities or duties

Key Responsibilities

Project Management, Strategic Planning, Execution & Governance

• Serve as a strategic advisor to the Managing Director, aligning operational plans with companywide transformation goals and ensure frontline management.
• Lead implementation of cross-functional projects under the Strategic Execution & Transformation, ensuring milestones, timelines, and deliverables are tracked across all business units.
• Establish formal escalation paths for stalled actions and unresolved cross-departmental issues.
• Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.
• Lead Weekly Operations Review (WOR) HODs meetings and ensure Daily Operations Review (DOR) cascading meetings are done and minutes recorded, filed and dashboards to track tasks to completion.
• Ensure Project Management through Master Plan, Gantt chart and other tools to monitor success.

Commercial Execution & Accountability

• Chair the Weekly Operations Review (WOR) meetings, ensuring 100% HOD participation and real-time tracker updates as per the Operations Review SOP.
• Implement a matrix accountability framework across Factory, Depot, Transport, and Commercial teams, with clear KPIs and escalation mechanisms.
• Assign clear ownership of dashboard reports by department and ensure monthly sign-offs on operations metrics.
• Sales Leadership: Develop and execute a strategic sales plan to meet and exceed monthly sales targets
• Provide Leadership in marketing and brand management to successfully execute and manage marketing budget, maximize the ROI of all initiatives and maintain high accountability of budget.
• Departmental Team Management: Lead, mentor, and motivate a team of Sales Representatives to achieve individual and collective sales goals. Foster a collaborative and results-driven team environment.
• Perform Monthly Customer Satisfaction and Net Promoter Score and grow month on month.

Factory Oversight & Maintenance Coordination

• Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.
• Align production targets with delivery timelines and customer priorities maintain OEE , Lean Six Sigma, Kaizen and DMAIC methodologies to streamline processes.
• Define a structured escalation protocol for urgent customer-priority orders and production line downtime decisions in collaboration with the Factory Manager.

Quality, Safety & Legal Compliance

• Ensure 100% adherence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.
• Enforce all health and safety protocols in accordance with the SHE SOP and the company’s Occupational Safety policy.
• Oversee compliance with all statutory regulations (KEBS, OSHA, NEMA, KRA) and internal legal frameworks.
• Coordinate quarterly SHE audits, maintain PPE compliance logs, and supervise biannual emergency drills.

Budgeting & Cost Control

• Collaborate with Finance to develop and manage operational budgets, monitor variance within ±5%, and escalate deviations as per the Budgeting & Cost Control SOP.
• Review monthly cost center performance reports with Finance to guide corrective actions.
• Approve expenditure within pre-defined thresholds, escalating capital or exceptional costs as per company policy.

Human Capital, Appraisals & Performance Management

• Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.
• Implement coaching, PIP, and reward/reprimand processes anchored to appraisal outcomes.
• PIP cycles shall run for 30–60 days, with HR guidance and documentation per the Disciplinary SOP.
• Collaborate with HR to develop a leadership pipeline, succession matrix, and cross-functional training plans.
• Implement Train the Trainer Strategy.

ICT Systems Implementation, Utilization & Reporting

• Ensure full adoption and real-time data entry into ERP and CRM platforms, with automated dashboards for operations, dispatch, and production.
• Drive reporting, fuel tracking, and customer delivery analytics as per the ERP/CRM Utilization SOP.
• Coordinate with ICT for quarterly access review, audit trail monitoring, and system security compliance.
• Implement automated operational dashboards and executive reports using Power BI, Tableau, SQL, and advanced Excel, improving KPI visibility

Depots and Supply Chain Oversight

• Dispatch, Routing & Delivery – Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.
• Ensure 100% compliance with OTIF standards, load verification, and sealing protocols monitored via Loss Control systems.
• Escalate failed dispatches, delays, and rerouting issues through the proper chain of command.
• Participate in weekly forecast reviews with Commercial and ensure no overdue orders exceed 7 working days.

Loss Control, Fraud Prevention & Risk Management

• Monitor execution of Loss Control Policy and shrinkage prevention strategy across depot, supply chain, commercial and all other areas.
• Review CCTV, GPS, fuel sensor logs, and route adherence weekly with the Loss Control Unit.
• Ensure all loss or fraud incidents are reported to authorities within 48 hours and investigations closed within 7 working days.

Environmental Compliance & Sustainability

• Enforce environmental reporting and compliance with internal and NEMA standards as guided by the Environmental Compliance SOP.
• Track power usage, machine emissions, and waste management KPIs in collaboration with the HSSE and Maintenance teams.
• Support implementation of sustainable practices in production and logistics.

Crisis Management & Business Continuity

• Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.
• Maintain up-to-date risk registers, SOP backups, and continuity plans across key operational areas.
• Participate in quarterly simulations and staff briefings on crisis readiness.
• Apply the ADR framework to manage formal disputes with closure targeted within 14 working days.

Qualifications or requirements (e.g., education, skills)

Qualifications & Experience

• Degree in Operations Management, Engineering, or Business Administration
• 5–8 years’ experience in manufacturing or logistics operations
• Proven experience in a sales-oriented operations role within a manufacturing environment
• Strong understanding of Sales and Marketing processes and their impact on operations
• Proficiency in ERP/CRM systems, data analytics, and project management tools
• Six Sigma, Kaizen, or DMAIC certification; Lean Management is an added advantage

• Serve as a strategic advisor to the Managing Director, aligning operational plans with companywide transformation goals and ensure frontline management.
• Lead implementation of cross-functional projects under the Strategic Execution & Transformation, ensuring milestones, timelines, and deliverables are tracked across all business units.
• Establish formal escalation paths for stalled actions and unresolved cross-departmental issues.
• Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.
• Lead Weekly Operations Review (WOR) HODs meetings and ensure Daily Operations Review (DOR) cascading meetings are done and minutes recorded, filed and dashboards to track tasks to completion.
• Ensure Project Management through Master Plan, Gantt chart and other tools to monitor success.
• Chair the Weekly Operations Review (WOR) meetings, ensuring 100% HOD participation and real-time tracker updates as per the Operations Review SOP.
• Implement a matrix accountability framework across Factory, Depot, Transport, and Commercial teams, with clear KPIs and escalation mechanisms.
• Assign clear ownership of dashboard reports by department and ensure monthly sign-offs on operations metrics.
• Develop and execute a strategic sales plan to meet and exceed monthly sales targets
• Provide Leadership in marketing and brand management to successfully execute and manage marketing budget, maximize the ROI of all initiatives and maintain high accountability of budget.
• Lead, mentor, and motivate a team of Sales Representatives to achieve individual and collective sales goals. Foster a collaborative and results-driven team environment.
• Perform Monthly Customer Satisfaction and Net Promoter Score and grow month on month.
• Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.
• Align production targets with delivery timelines and customer priorities maintain OEE , Lean Six Sigma, Kaizen and DMAIC methodologies to streamline processes.
• Define a structured escalation protocol for urgent customer-priority orders and production line downtime decisions in collaboration with the Factory Manager.
• Ensure 100% adherence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.
• Enforce all health and safety protocols in accordance with the SHE SOP and the company’s Occupational Safety policy.
• Oversee compliance with all statutory regulations (KEBS, OSHA, NEMA, KRA) and internal legal frameworks.
• Coordinate quarterly SHE audits, maintain PPE compliance logs, and supervise biannual emergency drills.
• Collaborate with Finance to develop and manage operational budgets, monitor variance within ±5%, and escalate deviations as per the Budgeting & Cost Control SOP.
• Review monthly cost center performance reports with Finance to guide corrective actions.
• Approve expenditure within pre-defined thresholds, escalating capital or exceptional costs as per company policy.
• Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.
• Implement coaching, PIP, and reward/reprimand processes anchored to appraisal outcomes.
• PIP cycles shall run for 30–60 days, with HR guidance and documentation per the Disciplinary SOP.
• Collaborate with HR to develop a leadership pipeline, succession matrix, and cross-functional training plans.
• Implement Train the Trainer Strategy.
• Ensure full adoption and real-time data entry into ERP and CRM platforms, with automated dashboards for operations, dispatch, and production.
• Drive reporting, fuel tracking, and customer delivery analytics as per the ERP/CRM Utilization SOP.
• Coordinate with ICT for quarterly access review, audit trail monitoring, and system security compliance.
• Implement automated operational dashboards and executive reports using Power BI, Tableau, SQL, and advanced Excel, improving KPI visibility
• Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.
• Ensure 100% compliance with OTIF standards, load verification, and sealing protocols monitored via Loss Control systems.
• Escalate failed dispatches, delays, and rerouting issues through the proper chain of command.
• Participate in weekly forecast reviews with Commercial and ensure no overdue orders exceed 7 working days.
• Monitor execution of Loss Control Policy and shrinkage prevention strategy across depot, supply chain, commercial and all other areas.
• Review CCTV, GPS, fuel sensor logs, and route adherence weekly with the Loss Control Unit.
• Ensure all loss or fraud incidents are reported to authorities within 48 hours and investigations closed within 7 working days.
• Enforce environmental reporting and compliance with internal and NEMA standards as guided by the Environmental Compliance SOP.
• Track power usage, machine emissions, and waste management KPIs in collaboration with the HSSE and Maintenance teams.
• Support implementation of sustainable practices in production and logistics.
• Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.
• Maintain up-to-date risk registers, SOP backups, and continuity plans across key operational areas.
• Participate in quarterly simulations and staff briefings on crisis readiness.
• Apply the ADR framework to manage formal disputes with closure targeted within 14 working days.

• Project Management
• Strategic Planning
• Execution & Governance
• Cross-functional project implementation
• Escalation path establishment
• Operational reporting
• Meeting facilitation (WOR, DOR)
• Dashboard management
• Commercial execution
• Accountability framework implementation
• KPI management
• Sales planning and execution
• Marketing budget management
• Team leadership and motivation
• Customer satisfaction measurement
• Net Promoter Score (NPS) tracking
• Production planning
• OEE, Lean Six Sigma, Kaizen, DMAIC methodologies
• Quality standards adherence (KEBS, ISO)
• Health and safety protocol enforcement
• Statutory regulation compliance
• Budget management
• Cost control
• Performance management
• Appraisals
• Coaching
• Performance Improvement Plans (PIP)
• Leadership pipeline development
• Succession planning
• Cross-functional training
• Train the Trainer Strategy
• ERP/CRM system utilization
• Data analytics
• Automated dashboard implementation (Power BI, Tableau, SQL, advanced Excel)
• Dispatch, Routing & Delivery oversight
• OTIF standards compliance
• Loss Control Policy execution
• Shrinkage prevention
• Risk management
• Environmental compliance
• Crisis management
• Business continuity planning
• Dispute resolution (ADR framework)

• Degree in Operations Management, Engineering, or Business Administration
• 5–8 years’ experience in manufacturing or logistics operations
• Proven experience in a sales-oriented operations role within a manufacturing environment
• Strong understanding of Sales and Marketing processes and their impact on operations
• Proficiency in ERP/CRM systems, data analytics, and project management tools
• Six Sigma, Kaizen, or DMAIC certification; Lean Management is an added advantage