Vacancy title:
Operations Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Business Operations, Human Resources, Admin & Office, Accounting & Finance, Advertising & Marketing, Transportation & Logistics, Restaurant & Hospitality, Entertainment & Travel]

Jobs at:
Peaks Hotel

Deadline of this Job:
Tuesday, August 11 2026

Duty Station:
Nanyuki | kenya

Summary
Date Posted: Tuesday, July 28 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary:

The Operations Manager oversees the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational efficiency, and profitability. The role provides leadership across all operational departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security, while ensuring compliance with company policies and hospitality standards.

Key Responsibilities:

• Oversee daily hotel operations to ensure seamless service delivery.
• Coordinate and supervise operational department heads.
• Monitor guest satisfaction and implement service improvement initiatives.
• Develop and implement operational policies and standard operating procedures (SOPs).
• Manage departmental budgets and control operational costs.
• Ensure compliance with health, safety, and regulatory requirements.
• Analyze operational performance and prepare management reports.
• Support staff training, performance management, and succession planning.
• Coordinate with Sales and Marketing to optimize occupancy and revenue.
• Resolve guest complaints and operational challenges promptly.
• Drive continuous improvement initiatives and operational excellence.

Qualifications & Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Relevant hotel operations experience, including supervisory responsibilities.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and guest service skills.
• Proficiency in hotel property management systems (PMS) and Microsoft Office.
• Ability to work flexible hours, including weekends and holidays.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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