Our client in the visa application and outsourcing sector seeks a customer-focused, detail-oriented Operations Officer to support visa application processing at a Visa Application Centre (VAC) in Nairobi.

QUALIFICATIONS & REQUIREMENTS

• Minimum 12 years of formal education; diploma and degree holders encouraged to apply.
• At least 12 months' relevant experience in customer service, hospitality, travel and tourism, administration, or a related field.
• Fluency in French is mandatory. Eligible recent graduates are encouraged to apply.
• Proficiency in Microsoft Office and basic computer systems.
• Good typing, data entry, and information management skills.
• Strong verbal and written communication and interpersonal skills.
• Excellent customer service and professional enquiry-handling skills.
• Strong attention to detail and accuracy in fast-paced environments.
• Good organisation, time management, and task prioritisation skills.
• Ability to work independently and collaboratively.
• Integrity, confidentiality, accountability, and professionalism.

KEY COMPETENCIES

• Customer Service Excellence
• Attention to Detail
• Data Accuracy and Record Management
• French-Language Communication
• Communication and Interpersonal Skills
• Time Management and Organisation
• Professionalism and Integrity
• Adaptability and Teamwork
• Compliance and Process Adherence

WHAT WE OFFER

• Professional, internationally focused work environment.
• Exposure to visa application processing and operational procedures.
• Structured learning and career development opportunities.
• Competitive remuneration package.

• Support visa application processing at a Visa Application Centre (VAC) in Nairobi.

• Fluency in French
• Proficiency in Microsoft Office
• Basic computer systems
• Good typing
• Data entry
• Information management skills
• Strong verbal and written communication
• Interpersonal skills
• Excellent customer service
• Professional enquiry-handling skills
• Strong attention to detail
• Accuracy in fast-paced environments
• Good organisation
• Time management
• Task prioritisation skills
• Ability to work independently
• Ability to work collaboratively
• Integrity
• Confidentiality
• Accountability
• Professionalism

• Minimum 12 years of formal education; diploma and degree holders encouraged to apply.
• At least 12 months' relevant experience in customer service, hospitality, travel and tourism, administration, or a related field.
• Fluency in French is mandatory.
• Eligible recent graduates are encouraged to apply.
• Proficiency in Microsoft Office and basic computer systems.
• Good typing, data entry, and information management skills.
• Strong verbal and written communication and interpersonal skills.
• Excellent customer service and professional enquiry-handling skills.
• Strong attention to detail and accuracy in fast-paced environments.
• Good organisation, time management, and task prioritisation skills.
• Ability to work independently and collaboratively.
• Integrity, confidentiality, accountability, and professionalism.