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Vacancy title:
Operations Supervisor Call Center
[Type: FULL_TIME, Industry: Professional Services, Category: Management,Customer Service,Business Operations]
Jobs at:
Solvo Global
Deadline of this Job:
Friday, July 24 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, July 17 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...
Read more about this company
Operations Supervisor Call Center
Job Type
Full Time
Qualification
BA/BSc/HND
Experience
3 years
Location
Nairobi
Job Field
Customer Care, Success and Service
We're Looking For Someone Who:
- Leads by example
- Loves solving challenges
- Motivates & develops teams
- Delivers exceptional customer service
- Thrives in fast-paced environments
- Brings energy, integrity & professionalism
Key Responsibilities
- Lead & coach 12-18 Customer Service Professionals
- Drive team performance & exceed goals
- Ensure outstanding customer experiences
- Partner with QA, Training & Recruitment teams
- Monitor KPIs, quality & operational excellence
- Foster engagement, accountability & team success
Qualifications
- At least 3 years of Leadership experience in Contact Center/Customer Service
- Strong communication & coaching skills
- Results-driven with great problem-solving abilities
- Strong organizational & time management skills
- Ability to thrive in high-performance environments
Why Join Us?
- Grow your leadership career
- Work with a prestigious brand partner
- Make a real impact every day
- Lead a high-performing team
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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