Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.

Our client in the Security Industry is seeking to recruit an operations Supervisor who will be responsible for supervising daily security operations, managing security personnel, and ensuring the safety and protection of client’s assets and premises. The Operations Supervisor will also ensure compliance with safety procedures, incident responses, and high standards of vigilance.

DUTIES & RESPONSIBILITIES:

• Oversee and coordinate security guards across assigned posts.
• Prepare duty rosters and ensure full coverage of shifts.
• Document and report incidents accurately and promptly.
• Conduct security briefings and train guards on protocols, emergency responses, and customer service.
• Ensure guards understand post orders and standard operating procedures (SOPs)
• Submit daily, weekly, and incident reports to management
• Respond to client inquiries, complaints, or service issues promptly
• Address operational issues as they arise and escalate complex problems when necessary.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Diploma/Degree in Criminology, Security Management, or related field.
• At least 3–5 years of experience in security operations, with 1–2 years in a supervisory role.
• Strong leadership and decision-making skills
• Excellent observational and analytical abilities
• Clear communication and interpersonal skills

• Oversee and coordinate security guards across assigned posts.
• Prepare duty rosters and ensure full coverage of shifts.
• Document and report incidents accurately and promptly.
• Conduct security briefings and train guards on protocols, emergency responses, and customer service.
• Ensure guards understand post orders and standard operating procedures (SOPs)
• Submit daily, weekly, and incident reports to management
• Respond to client inquiries, complaints, or service issues promptly
• Address operational issues as they arise and escalate complex problems when necessary.

• Strong leadership and decision-making skills
• Excellent observational and analytical abilities
• Clear communication and interpersonal skills

• Diploma/Degree in Criminology, Security Management, or related field.