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Vacancy title:
Operations Supervisor
[Type: FULL_TIME, Industry: Professional Services, Category: Management]
Jobs at:
Solvo Global
Deadline of this Job:
Saturday, October 25 2025
Duty Station:
Kenya | Nairobi | Kenya
Summary
Date Posted: Saturday, October 11 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Key Responsibilities
- Lead and mentor a team of agents
- Address absenteeism and performance issues constructively
- Monitor KPIs and SLAs to ensure operational excellence
Skills & Qualifications
- Deep understanding in the BPO industry
- English B2+/C1
- Proficiency in data analysis and reporting tools
- Experience with CRM, ERP, and scheduling platforms
- Work Schedule: ON-SITE Royal Offices, Mogotio Road, Westland
- Full-time (45 hours/week) | Full availability required
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Send your resume to:
Email: kevin.guzman@solvoglobal.com
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