Operator Partnerships Technical Account Manager job at Infobip
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Vacancy title:
Operator Partnerships Technical Account Manager

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Accounting & Finance ]

Jobs at:


Deadline of this Job:
01 July 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Date Posted: Friday, June 17, 2022 , Base Salary: Not Disclosed

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OP Technical Account Manager is an individual contributor role in the region that is accountable for supporting the client-facing roles towards the telecoms (OPMs and PGMs) by ensuring that the back-office operations are run smoothly. The individual in this role performs tasks that are related to the business operations; keeps the business afloat and provide the front-office with the ability to execute their various client-facing tasks.

Main Responsibilities
• Supporting the OPMs and PGMs for the assigned telecoms
• QBR preparation and presentation
• Proactively communicating the status, escalations and recommendations for the telecoms
• Resolving billing disputes
• Cooperating with the internal stakeholders in bringing the best service to the telecoms
• Escalations to the OPM, PGM, Global Telecom Growth Lead or Business Operations Expert about the possible issues
• Dispatching the issues to the Core Network Team
• Sender registration
• Managing Short Codes (SMS and USSD)
• Ensuring smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable
• Keeping up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the BG (Business Growth) team.

• Bachelor's degree
• Preferred more than 3 years of experience in a similar role
• Proficiency in MS Office, especially in Excel
• High level of written and oral communication skills
• You are passionate about technology and systems
• You describe yourself as a detail-oriented person
• You are not afraid to dig deeper and use your analytic approach to solve any logistic issues that may occur
• You speak fluently with colleagues, clients and partners alike in English.
• You have experience analyzing and interpreting data
• Resourcefulness
• Problem solving
• Efficient communication
• Prioritization skills

Work Hours: 8

Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
To apply follow this link https://jobs.smartrecruiters.com/oneclick-ui/company/Infobip/publication/c9f8ae9d-91e2-4270-bcf2-1ac4a064d0b1?dcr_ci=Infobip 

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Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 01 June 2022
Duty Station: Nairobi
Posted: 17-06-2022
No of Jobs: 1
Start Publishing: 17-06-2022
Stop Publishing (Put date of 2030): 17-06-2066
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