Outbound Collections Agent job at Nimble Group
Website :
20 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Outbound Collections Agent

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

Nimble Group

Deadline of this Job:
26 January 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, January 13, 2023 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Nimble Group
Nimble Group jobs in Kenya

JOB DETAILS:

Job Purpose:
To negotiate with arrears account customers to maximise debt recovery and profitability

Key Performance areas
COLLECTIONS MANAGEMENT
• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
• Ensure full understanding of product/s working on

QUALITY MANAGEMENT
• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements
• A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
• Criminal clear
• Strong communication skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous

Skills
• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team

Work Hours: 8


Experience in Months: 6

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified? Go to Nimble Group on nimble-group.breezy.hr to apply


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 26 January 2023
Duty Station: Nairobi
Posted: 13-01-2023
No of Jobs: 1
Start Publishing: 13-01-2023
Stop Publishing (Put date of 2030): 13-01-2067
Apply Now

Notification Board:

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.