Outbound Collections Agent job at Nimble Group
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20 Days Ago
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Vacancy title:
Outbound Collections Agent

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

Nimble Group

Deadline of this Job:
26 January 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Date Posted: Friday, January 13, 2023 , Base Salary: Not Disclosed

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Job Purpose:
To negotiate with arrears account customers to maximise debt recovery and profitability

Key Performance areas
• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
• Ensure full understanding of product/s working on

• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

• A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
• Criminal clear
• Strong communication skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous

• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team

Work Hours: 8

Experience in Months: 6

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified? Go to Nimble Group on nimble-group.breezy.hr to apply

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Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 26 January 2023
Duty Station: Nairobi
Posted: 13-01-2023
No of Jobs: 1
Start Publishing: 13-01-2023
Stop Publishing (Put date of 2030): 13-01-2067
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