Background information about the job or company (e.g., role context, company overview)

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Partner Onboarding Agent. He/she will be responsible for assisting current and new clients in activations and upgrades.

Responsibilities or duties

Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.

Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc) reported on all internal channels + Customer

Checking if there’s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)

Monitoring all self-onboarding channels + comms channels.

Enabling stores on Salesforce and admin after training the partners.

Menu corrections/additions on Admin.

Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them. Any other content-related tasks

STORE CREATION

Checking mails for new activation assignments.

Working on completing the content for the activations assigned (store + menu creation)

In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)

Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

Qualifications or requirements (e.g., education, skills)

Bachelor’s Degree in marketing, or a similar/relevant field.

Should have good MS Excel skills

Excellent organizational and time management skills.

Strong listening and communication skills.

The capacity to work independently and collaboratively.

Ability to work efficiently without compromising quality or accuracy.

Experience needed

At least 1 years of related experience

• Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
• Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc) reported on all internal channels + Customer
• Checking if there’s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)
• Monitoring all self-onboarding channels + comms channels.
• Enabling stores on Salesforce and admin after training the partners.
• Menu corrections/additions on Admin.
• Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them. Any other content-related tasks
• Checking mails for new activation assignments.
• Working on completing the content for the activations assigned (store + menu creation)
• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

• MS Excel
• Organizational skills
• Time management skills
• Listening skills
• Communication skills
• Ability to work independently
• Ability to work collaboratively
• Efficiency
• Accuracy

• Bachelor’s Degree in marketing, or a similar/relevant field.