About Inchcape

Inchcape is a leading independent global automotive distributor, acting as brand custodian for major automotive OEMs in 31 countries. Inchcape handles product planning, brand positioning, logistics, marketing, network management, sales and aftersales for 30 OEMs including Toyota, BMW, JLR and Subaru. Inchcape is a market leader: the OEM distribution partner of choice in small to medium-sized markets. The Group is pursuing a strategy of growth, both organically and by acquiring distribution businesses globally.

Job Summary

Our Kenya Business is seeking a Parts Field Sales Advisor to join our team in Nairobi reporting to the After Sales Manager.

Responsibilities

• Builds productive working relationships with fellow employees through clear communications.
• Assist Service Technicians in determining parts requirements.
• Maintains positive working relationships with vendors and staff.
• Informs customers when special order parts have arrived
• Provides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
• Apply retailing techniques to sell and display parts and accessories.
• Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
• Identifies and supports opportunities for methods/process improvement in the Parts Department.
• Uses parts resources (catalogues) to acquire information on parts and accessories inventory.
• Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum
• Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
• Receiving and answering customer enquiries on parts and making follow up for sale.
• Placing special orders and making follow up for sale.
• Upselling parts whenever serving customers.
• Actively participating in promotions that the company may organize.

About You

To be successful in this role, you would need:

• Minimum bachelor’s degree holder in a business-related field
• 2 years’ Experience in parts sales with notable sales record
• Customer service training will be an added advantage
• Strong Customer focus
• Valid Driving License
• High level of accuracy and attention to detail essential
• Ability to meet deadlines and to work autonomously and as part of a team

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Enjoy a comprehensive remuneration and benefits package, such as:

• Competitive remuneration
• Group Life & Medical plan
• Pension/Provident plan
• Variable pay package
• Exposure to dynamic and collaborative work environment enabling
• Continuous learning & development opportunities

• Builds productive working relationships with fellow employees through clear communications.
• Assist Service Technicians in determining parts requirements.
• Maintains positive working relationships with vendors and staff.
• Informs customers when special order parts have arrived
• Provides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
• Apply retailing techniques to sell and display parts and accessories.
• Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
• Identifies and supports opportunities for methods/process improvement in the Parts Department.
• Uses parts resources (catalogues) to acquire information on parts and accessories inventory.
• Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum
• Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
• Receiving and answering customer enquiries on parts and making follow up for sale.
• Placing special orders and making follow up for sale.
• Upselling parts whenever serving customers.
• Actively participating in promotions that the company may organize.

• Strong Customer focus
• High level of accuracy and attention to detail
• Ability to meet deadlines
• Ability to work autonomously
• Ability to work as part of a team

• Minimum bachelor’s degree holder in a business-related field
• 2 years’ Experience in parts sales with notable sales record
• Customer service training will be an added advantage
• Valid Driving License