Inchcape is a leading independent global automotive distributor, acting as brand custodian for major automotive OEMs in 31 countries. Inchcape handles product planning, brand positioning, logistics, marketing, network management, sales and aftersales for 30 OEMs including Toyota, BMW, JLR and Subaru. Inchcape is a market leader: the OEM distribution partner of choice in small to medium-sized markets. The Group is pursuing a strategy of growth, both organically and by acquiring distribution businesses globally.

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Africa part of Inchcape’s global network. You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our Kenya Business is seeking a Parts Field Sales Representative to join our team in Mombasa,Nanyuki and Nairobi reporting to National Parts Manager.

Responsibilities or duties

• Build productive working relationships with fellow employees through clear communications.
• Assist Service Technicians in determining parts requirements.
• Maintains positive working relationships with vendors and staff.
• Inform customers when special order parts have arrived
• Provide Technician with necessary parts with minimal wait time; uses pre-picking parts when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
• Apply retailing techniques to sell and display parts and accessories.
• Coordinate with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
• Identify and supports opportunities for methods/process improvement in the Parts Department.
• Use parts resources (catalogues) to acquire information on parts and accessories inventory.
• Maintain tight control over parts inventory to increase efficiency and eliminate customer delays.
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum
• Maintain a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
• Receive and answer customer enquiries on parts and making follow up for sale.
• Keep up to date with New Holland and competitor products and rates.
• Placing special orders and making follow up for sale.
• Upselling parts whenever serving customers.
• Actively participating in promotions that the company may organize.
• Evaluate parts accounts, prospects and ensure customer loyalty.
• Execute sales growth strategies monthly and quarterly for parts sales.
• Mapping of regions according to their parts, purchasing capabilities and preparation of a detailed visit plan.

Experience needed

• 2 years’ Experience in agricultural machinery parts sales with notable sales record

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Enjoy a comprehensive remuneration and benefits package, such as:

• Competitive remuneration
• Group Life & Medical plan
• Pension/Provident plan
• Variable pay package
• Exposure to dynamic and collaborative work environment enabling
• Continuous learning & development opportunities

• Build productive working relationships with fellow employees through clear communications.
• Assist Service Technicians in determining parts requirements.
• Maintains positive working relationships with vendors and staff.
• Inform customers when special order parts have arrived
• Provide Technician with necessary parts with minimal wait time; uses pre-picking parts when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
• Apply retailing techniques to sell and display parts and accessories.
• Coordinate with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
• Identify and supports opportunities for methods/process improvement in the Parts Department.
• Use parts resources (catalogues) to acquire information on parts and accessories inventory.
• Maintain tight control over parts inventory to increase efficiency and eliminate customer delays.
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum
• Maintain a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
• Receive and answer customer enquiries on parts and making follow up for sale.
• Keep up to date with New Holland and competitor products and rates.
• Placing special orders and making follow up for sale.
• Upselling parts whenever serving customers.
• Actively participating in promotions that the company may organize.
• Evaluate parts accounts, prospects and ensure customer loyalty.
• Execute sales growth strategies monthly and quarterly for parts sales.
• Mapping of regions according to their parts, purchasing capabilities and preparation of a detailed visit plan.

• Strong Customer focus
• Valid Driving License
• High level of accuracy and attention to detail essential
• Ability to meet deadlines and to work autonomously and as part of a team

• Minimum bachelor’s degree holder in a business-related field
• Customer service training will be an added advantage