Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources. We do this while creating employment for youths and...

We are seeking a highly organized, detail‑oriented coordinator to support VA billing, referral intake, scheduling, and caregiver communication. This role ensures smooth daily operations, timely lead response, and accurate administrative support especially during weekends.

Key Responsibilities:

VA Billing & Data Entry.

• Maintain accurate VA billing data.
• Verify service hours and documentation.
• Ensure billing aligns with schedules and care records.
• Follow workflows and escalate discrepancies as needed.

Referral Intake.

• Monitor incoming referral emails.
• Respond quickly via phone, email, or text.
• Gather structured intake details.
• Log all communications in WellSky.
• Schedule assessments for new clients.

Weekend Scheduling & Caregiver Coordination

• Update schedules in WellSky.
• Communicate shift confirmations, changes, and call‑outs.
• Support last‑minute staffing needs.
• Match caregiver skills with client requirements.

Operations & Admin Support.

• Document call notes and updates.
• Triage issues and identify urgency.
• Provide daily operational summaries.
• Deliver professional, empathetic communication to clients and teams.

• Maintain accurate VA billing data.
• Verify service hours and documentation.
• Ensure billing aligns with schedules and care records.
• Follow workflows and escalate discrepancies as needed.
• Monitor incoming referral emails.
• Respond quickly via phone, email, or text.
• Gather structured intake details.
• Log all communications in WellSky.
• Schedule assessments for new clients.
• Update schedules in WellSky.
• Communicate shift confirmations, changes, and call‑outs.
• Support last‑minute staffing needs.
• Match caregiver skills with client requirements.
• Document call notes and updates.
• Triage issues and identify urgency.
• Provide daily operational summaries.
• Deliver professional, empathetic communication to clients and teams.

• VA Billing
• Data Entry
• Referral Intake
• Scheduling
• Caregiver Communication
• WellSky proficiency
• Communication skills
• Organizational skills
• Detail-oriented

• BA/BSc/HND