Patient Services Coordinator
2025-11-16T09:14:15+00:00
Aga Khan Health Services
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FULL_TIME
Nairobi
Nairobi
00100
Kenya
Healthcare
Healthcare
2025-11-28T17:00:00+00:00
Kenya
8
Aga Khan Health Services
The position
The Aga Khan Hospital, Kisumu (AKHK) is an Institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2022 accreditation for laboratory services, Safe Care level 5 accreditation and is at advanced stage of attaining Joint Commission International Accreditation. AKHK has Outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa - Bay, Migori, Bomet, Eldoret, Kimilili, Nyamira and Kabarnet. The Hospital is seeking to attract interested and qualified candidates to fill the following positions within the Finance Department:
PATIENT SERVICES COORDINATOR
OVERALL RESPONSIBILITY
Reporting to Patient Services In charge, the successful candidate will be expected to monitor efficiency of service delivery at every workstation by supporting the unit’s operations and providing linkages to clients and third-party service providers by supporting implementation of applications requirements and utilization, supervising the effectiveness of billing processes and monitoring controls at all billing points.
KEY RESPONSIBILITIES
- Welcome and Assisting patients with registration on Hmis - (Using Legal documents i.e. (ID, passport, birth certificate). completing necessary forms and documentation, verify that all information acquired is accurate and Current.
- Respond to customer enquiries promptly and professionally, manage patient queues and provide timely information to enhance service flow.
- Answer telephone calls promptly while applying proper telephone etiquette.
- Issue claim forms and preauthorization documents to patients to fill in personal details (Confirm that Claim forms are accurately Filled) and advise patients to hand over Claim forms to the clinical team-(Doctors) When being attended to.
- Confirms and Collect Cash/Mpesa/Credit card payments, issue receipts, and safeguard all receipted money until handed to the chief cashier- and issued with a Part cash collection slip) /Or Banked in the Cash safe Provided while documenting all the banking in Cash register provided as per admission and cash and Banking Policy.
- Validate Credit patients, Bill all credit patients in HMIS, Generate Invoices and give patients to sign, give a copy of the invoice to the patient and safeguard all Invoices and Bank at the end of the shift by Generating the transaction listing, counterchecking that all invoices are available, noting the count of invoices on the transaction listing, wrapping daily invoices in the transaction listing and banking in the provided safe while document in the invoices collection register available on top of the safe.
- Verify SHA patients, generate claim numbers, and use Correct Claim numbers to bill and add the invoices number and amount onto the SHA Portal prior to releasing the patient.
- Train staff in utilization and usage of third-party applications- Advice on need to Liaise With stakeholders to ensure Compliance with Intermediary applications requirements.
- Through Daily Validation Ensure all invoice Comply to the company instructions and approvals are sought and attached to the invoices.
- Track Entitlements mapping errors and report for Corrective action to be undertaken
- Share a daily report On Invoices that have not been captured on third party applications and assess and advice on mitigation measures through liaising with service providers.
- Support sorting of Returned claims that require clarification and supporting documents.
- Train Doctors on need for timely handover of Claim forms and follow up on Those that are pending.
The requirements
REQUIREMENTS
- Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
- Proficiency in Ms Excel
- Experience in Front office management
- Good customer service skills
- A minimum of 3 years’ experience in a similar role, preferably in a hospital setup.
Sector
Social Development
About the Agency
Aga Khan Health Services: With community health programmes in large geographical areas in Central and South Asia, as well as East Africa, and more than 200 health facilities including nine hospitals, the Aga Khan Health Services (AKHS) is one of the most comprehensive private not-for-profit health care systems in the developing world. Building on the Ismaili Community's health care efforts in the first half of the 20th century, AKHS now provides primary health care and curative medical care in Afghanistan, India, Kenya, Pakistan, and Tanzania, and provides technical assistance to government in health service delivery in Kenya, Syria and Tajikistan. More information......
Welcome and Assisting patients with registration on Hmis - (Using Legal documents i.e. (ID, passport, birth certificate). completing necessary forms and documentation, verify that all information acquired is accurate and Current. Respond to customer enquiries promptly and professionally, manage patient queues and provide timely information to enhance service flow. Answer telephone calls promptly while applying proper telephone etiquette. Issue claim forms and preauthorization documents to patients to fill in personal details (Confirm that Claim forms are accurately Filled) and advise patients to hand over Claim forms to the clinical team-(Doctors) When being attended to. Confirms and Collect Cash/Mpesa/Credit card payments, issue receipts, and safeguard all receipted money until handed to the chief cashier- and issued with a Part cash collection slip) /Or Banked in the Cash safe Provided while documenting all the banking in Cash register provided as per admission and cash and Banking Policy. Validate Credit patients, Bill all credit patients in HMIS, Generate Invoices and give patients to sign, give a copy of the invoice to the patient and safeguard all Invoices and Bank at the end of the shift by Generating the transaction listing, counterchecking that all invoices are available, noting the count of invoices on the transaction listing, wrapping daily invoices in the transaction listing and banking in the provided safe while document in the invoices collection register available on top of the safe. Verify SHA patients, generate claim numbers, and use Correct Claim numbers to bill and add the invoices number and amount onto the SHA Portal prior to releasing the patient. Train staff in utilization and usage of third-party applications- Advice on need to Liaise With stakeholders to ensure Compliance with Intermediary applications requirements. Through Daily Validation Ensure all invoice Comply to the company instructions and approvals are sought and attached to the invoices. Track Entitlements mapping errors and report for Corrective action to be undertaken Share a daily report On Invoices that have not been captured on third party applications and assess and advice on mitigation measures through liaising with service providers. Support sorting of Returned claims that require clarification and supporting documents. Train Doctors on need for timely handover of Claim forms and follow up on Those that are pending.
Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent Proficiency in Ms Excel Experience in Front office management Good customer service skills A minimum of 3 years’ experience in a similar role, preferably in a hospital set
JOB-691995e7062f1
Vacancy title:
Patient Services Coordinator
[Type: FULL_TIME, Industry: Healthcare, Category: Healthcare]
Jobs at:
Aga Khan Health Services
Deadline of this Job:
Friday, November 28 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Sunday, November 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Aga Khan Health Services
The position
The Aga Khan Hospital, Kisumu (AKHK) is an Institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2022 accreditation for laboratory services, Safe Care level 5 accreditation and is at advanced stage of attaining Joint Commission International Accreditation. AKHK has Outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa - Bay, Migori, Bomet, Eldoret, Kimilili, Nyamira and Kabarnet. The Hospital is seeking to attract interested and qualified candidates to fill the following positions within the Finance Department:
PATIENT SERVICES COORDINATOR
OVERALL RESPONSIBILITY
Reporting to Patient Services In charge, the successful candidate will be expected to monitor efficiency of service delivery at every workstation by supporting the unit’s operations and providing linkages to clients and third-party service providers by supporting implementation of applications requirements and utilization, supervising the effectiveness of billing processes and monitoring controls at all billing points.
KEY RESPONSIBILITIES
- Welcome and Assisting patients with registration on Hmis - (Using Legal documents i.e. (ID, passport, birth certificate). completing necessary forms and documentation, verify that all information acquired is accurate and Current.
- Respond to customer enquiries promptly and professionally, manage patient queues and provide timely information to enhance service flow.
- Answer telephone calls promptly while applying proper telephone etiquette.
- Issue claim forms and preauthorization documents to patients to fill in personal details (Confirm that Claim forms are accurately Filled) and advise patients to hand over Claim forms to the clinical team-(Doctors) When being attended to.
- Confirms and Collect Cash/Mpesa/Credit card payments, issue receipts, and safeguard all receipted money until handed to the chief cashier- and issued with a Part cash collection slip) /Or Banked in the Cash safe Provided while documenting all the banking in Cash register provided as per admission and cash and Banking Policy.
- Validate Credit patients, Bill all credit patients in HMIS, Generate Invoices and give patients to sign, give a copy of the invoice to the patient and safeguard all Invoices and Bank at the end of the shift by Generating the transaction listing, counterchecking that all invoices are available, noting the count of invoices on the transaction listing, wrapping daily invoices in the transaction listing and banking in the provided safe while document in the invoices collection register available on top of the safe.
- Verify SHA patients, generate claim numbers, and use Correct Claim numbers to bill and add the invoices number and amount onto the SHA Portal prior to releasing the patient.
- Train staff in utilization and usage of third-party applications- Advice on need to Liaise With stakeholders to ensure Compliance with Intermediary applications requirements.
- Through Daily Validation Ensure all invoice Comply to the company instructions and approvals are sought and attached to the invoices.
- Track Entitlements mapping errors and report for Corrective action to be undertaken
- Share a daily report On Invoices that have not been captured on third party applications and assess and advice on mitigation measures through liaising with service providers.
- Support sorting of Returned claims that require clarification and supporting documents.
- Train Doctors on need for timely handover of Claim forms and follow up on Those that are pending.
The requirements
REQUIREMENTS
- Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
- Proficiency in Ms Excel
- Experience in Front office management
- Good customer service skills
- A minimum of 3 years’ experience in a similar role, preferably in a hospital setup.
Sector
Social Development
About the Agency
Aga Khan Health Services: With community health programmes in large geographical areas in Central and South Asia, as well as East Africa, and more than 200 health facilities including nine hospitals, the Aga Khan Health Services (AKHS) is one of the most comprehensive private not-for-profit health care systems in the developing world. Building on the Ismaili Community's health care efforts in the first half of the 20th century, AKHS now provides primary health care and curative medical care in Afghanistan, India, Kenya, Pakistan, and Tanzania, and provides technical assistance to government in health service delivery in Kenya, Syria and Tajikistan. More information......
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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