Job Summary

The Payroll Collections Officer is responsible for ensuring efficient management of payroll-based loan recoveries and compliance with credit processes. The role involves verifying KYC documentation, processing payroll bookings, monitoring arrears, maintaining strong relationships with payroll managers in partner institutions, and ensuring timely collections to maintain portfolio quality and reduce default risk.

Key Responsibilities

• Establish and maintain strong working relationships with payroll managers across various employers and institutions
• Monitor and track collections performance across assigned payroll portfolios to ensure high collection efficiency
• Maintain up-to-date and accurate records of all client collections and arrears status
• Prepare and submit monthly reports as part of the business review process
• Upload client deductions accurately into respective accounts and reconcile variances
• Conduct field visits and gather market intelligence from payroll officers and professional networks to identify and mitigate potential risks, including fraud
• Follow up with employers to ensure timely remittance of deductions
• Ensure all lending and collection activities are in full compliance with company policies, procedures, and regulatory requirements
• Support the development, review, and continuous improvement of the company’s collections policy and procedures

Minimum Qualifications And Experience

• Bachelor’s degree in Accounting, Economics, Banking & Finance, Business Administration, or a related field
• Proven experience (minimum 3 years) in loan collections, payroll management, or credit control
• Strong working knowledge of MS Office and Loan Management Systems
• Solid understanding of lending and collection processes
• Excellent analytical and problem-solving skills with the ability to prepare and interpret financial data
• Strong negotiation, interpersonal, and communication skills
• High integrity, attention to detail, and customer-centric approach

• Establish and maintain strong working relationships with payroll managers across various employers and institutions
• Monitor and track collections performance across assigned payroll portfolios to ensure high collection efficiency
• Maintain up-to-date and accurate records of all client collections and arrears status
• Prepare and submit monthly reports as part of the business review process
• Upload client deductions accurately into respective accounts and reconcile variances
• Conduct field visits and gather market intelligence from payroll officers and professional networks to identify and mitigate potential risks, including fraud
• Follow up with employers to ensure timely remittance of deductions
• Ensure all lending and collection activities are in full compliance with company policies, procedures, and regulatory requirements
• Support the development, review, and continuous improvement of the company’s collections policy and procedures

• Strong working knowledge of MS Office and Loan Management Systems
• Solid understanding of lending and collection processes
• Excellent analytical and problem-solving skills
• Strong negotiation, interpersonal, and communication skills
• High integrity, attention to detail, and customer-centric approach

• Bachelor’s degree in Accounting, Economics, Banking & Finance, Business Administration, or a related field
• Proven experience (minimum 3 years) in loan collections, payroll management, or credit control