Background information about the job or company (e.g., role context, company overview)

This role is for a Peacekeeper Inn Manager at Amentum. The Peacekeeper Inn provides hospitality, recreational, and entertainment services.

Responsibilities or duties

Supervise daily operations to ensure that all hospitality, recreational, and entertainment services are effectively managed and meet customer satisfaction objectives. Develop and implement operational policies and procedures to optimize efficiency and service quality while maintaining compliance with contractual and regulatory requirements. Supervise all staff to ensure high levels of service delivery, operational performance, and adherence to established standards. Manage budgets, control costs, and oversee procurement processes to achieve financial targets without compromising service quality. Plan, manage, and oversee events and programs to enhance the recreational and entertainment offerings of the Peacekeeper Inn, ensuring activities meet patrons’ needs and expectations. Respond promptly to contingencies or emergencies and ensure availability on-site within one hour of notification to manage such scenarios. Monitor and review facility conditions, ensuring cleanliness, functionality, and adherence to safety and health guidelines. Provide regular reports on facility operations, budget performance, customer satisfaction, and staff productivity for government review. Engage in continuous staff development by providing training, mentoring, and regular performance evaluations to promote a high-performance culture. Ensure assets, supplies, and equipment are properly accounted for and maintained in good condition to support efficient day-to-day and long-term operations. Develop marketing strategies to promote the use of the Peacekeeper Inn’s recreational and food and beverage services to maximize participation and revenue generation. Work closely with government representatives and stakeholders to meet program requirements, address feedback, and enhance the overall customer experience. Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Qualifications or requirements (e.g., education, skills)

A four-year degree from an accredited college or university with a major in business management, hospitality, food, or recreation management. OR, three years of general experience demonstrating knowledge of the principles, methods, and techniques of recreation, food and beverage, and entertainment operations. In addition, must have five (5) years of specialized experience serving as a middle manager in a similar civilian commercial business capacity. Demonstrated understanding of the goals, principles, methods, and techniques of recreation, food service, lodging, and entertainment operations. Strong knowledge of hospitality and recreation service industry best practices, including financial management, customer service, and operational standards. Ability to organize, plan, and coordinate activities and events in alignment with the interests and needs of individuals and groups. Excellent customer service and communication skills, including the ability to respond to patron concerns and manage issues effectively. Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures. Strong team leadership and managerial skills, with the ability to supervise and motivate employees to achieve desired results. Proven ability to supervise staff and implement efficient workflows in a high-paced recreational and lodging environment. Experience managing budgets, maintaining costs, and achieving financial performance targets without compromising quality of service. Proficient knowledge of Point of Sale (POS) systems, inventory management, and record-keeping for recreational and hospitality operations. Flexibility to respond to operational demands and emergencies, maintaining established availability requirements. Must be able to successfully complete and maintain all required training and certifications, including Customer Service, Cardiopulmonary Resuscitation (CPR), First Aid, Food Safety and Sanitation, Alcohol Server Intervention Training (if applicable), and local emergency procedures training, with annual recertification as required. Must be in possession of a valid passport and be able to travel internationally. Passport should be valid for a minimum of one (1) year or more at the time of hiring. Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide. Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment. Must be able to obtain and maintain facility credentials/authorization.

Experience needed

Five (5) years of specialized experience serving as a middle manager in a similar civilian commercial business capacity.

• Supervise daily operations to ensure that all hospitality, recreational, and entertainment services are effectively managed and meet customer satisfaction objectives.
• Develop and implement operational policies and procedures to optimize efficiency and service quality while maintaining compliance with contractual and regulatory requirements.
• Supervise all staff to ensure high levels of service delivery, operational performance, and adherence to established standards.
• Manage budgets, control costs, and oversee procurement processes to achieve financial targets without compromising service quality.
• Plan, manage, and oversee events and programs to enhance the recreational and entertainment offerings of the Peacekeeper Inn, ensuring activities meet patrons’ needs and expectations.
• Respond promptly to contingencies or emergencies and ensure availability on-site within one hour of notification to manage such scenarios.
• Monitor and review facility conditions, ensuring cleanliness, functionality, and adherence to safety and health guidelines.
• Provide regular reports on facility operations, budget performance, customer satisfaction, and staff productivity for government review.
• Engage in continuous staff development by providing training, mentoring, and regular performance evaluations to promote a high-performance culture.
• Ensure assets, supplies, and equipment are properly accounted for and maintained in good condition to support efficient day-to-day and long-term operations.
• Develop marketing strategies to promote the use of the Peacekeeper Inn’s recreational and food and beverage services to maximize participation and revenue generation.
• Work closely with government representatives and stakeholders to meet program requirements, address feedback, and enhance the overall customer experience.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

• Customer service and communication skills
• Team leadership and managerial skills
• Ability to supervise staff and implement efficient workflows
• Budget management and cost control
• Proficient knowledge of Point of Sale (POS) systems, inventory management, and record-keeping
• Flexibility to respond to operational demands and emergencies

• A four-year degree from an accredited college or university with a major in business management, hospitality, food, or recreation management. OR, three years of general experience demonstrating knowledge of the principles, methods, and techniques of recreation, food and beverage, and entertainment operations.
• Five (5) years of specialized experience serving as a middle manager in a similar civilian commercial business capacity.
• Demonstrated understanding of the goals, principles, methods, and techniques of recreation, food service, lodging, and entertainment operations.
• Strong knowledge of hospitality and recreation service industry best practices, including financial management, customer service, and operational standards.
• Ability to organize, plan, and coordinate activities and events in alignment with the interests and needs of individuals and groups.
• Excellent customer service and communication skills, including the ability to respond to patron concerns and manage issues effectively. Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
• Strong team leadership and managerial skills, with the ability to supervise and motivate employees to achieve desired results.
• Proven ability to supervise staff and implement efficient workflows in a high-paced recreational and lodging environment.
• Experience managing budgets, maintaining costs, and achieving financial performance targets without compromising quality of service.
• Proficient knowledge of Point of Sale (POS) systems, inventory management, and record-keeping for recreational and hospitality operations.
• Flexibility to respond to operational demands and emergencies, maintaining established availability requirements.
• Must be able to successfully complete and maintain all required training and certifications, including Customer Service, Cardiopulmonary Resuscitation (CPR), First Aid, Food Safety and Sanitation, Alcohol Server Intervention Training (if applicable), and local emergency procedures training, with annual recertification as required.
• Must be in possession of a valid passport and be able to travel internationally. Passport should be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.