Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...

Job Summary

To implement the customer retention and communication strategy by ensuring optimal client service is provided to direct and intermediate clients.

Key Responsibilities

• Confirm the status of new accounts on the system and define the rules e.g. contribution cycles, payment modes
• Ensure proper client onboarding to support data accuracy
• Monitor contributions, and raise reminders to customers
• Periodically generate statements for customers
• Update the annuities register with customer details and set up payment schedules (rules) on the system
• Auto reconcile membership data in the system against contribution schedule
• Generate statements to the trustees/ sponsor/Scheme members
• Facilitate registration of the schemes by RBA
• Evaluate withdrawal application and confirm benefits due
• Process withdrawal request and generate payment file
• Data cleaning and verification for new schemes loading and monthly updates
• Constantly liaise with service providers such as scheme custodians, Finance department and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits.
• Maintain records of contributing members, deferred and current pensioners, provision of annual statements, registration of Scheme with Retirement Benefits Authority (RBA) and Income Tax (KRA)

Qualifications

• University degree, either in Actuarial, Insurance, Statistics or Business Administration

Experience

• Minimum experience of 2 years in pensions

Competencies

• Basic knowledge in claims
• Knowledge of broker and other distribution channels
• Understanding of Pensions Business
• Knowledge of the KRA Act, Insurance Act and Retirement Benefits Regulations
• Risk Awareness (Reputational, Operational, Fraud)
• Understanding of the Pension/Insurance industry
• Pension Administration policies, processes and procedures
• MS Office Solutions

• Confirm the status of new accounts on the system and define the rules e.g. contribution cycles, payment modes
• Ensure proper client onboarding to support data accuracy
• Monitor contributions, and raise reminders to customers
• Periodically generate statements for customers
• Update the annuities register with customer details and set up payment schedules (rules) on the system
• Auto reconcile membership data in the system against contribution schedule
• Generate statements to the trustees/ sponsor/Scheme members
• Facilitate registration of the schemes by RBA
• Evaluate withdrawal application and confirm benefits due
• Process withdrawal request and generate payment file
• Data cleaning and verification for new schemes loading and monthly updates
• Constantly liaise with service providers such as scheme custodians, Finance department and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits.
• Maintain records of contributing members, deferred and current pensioners, provision of annual statements, registration of Scheme with Retirement Benefits Authority (RBA) and Income Tax (KRA)

• Basic knowledge in claims
• Knowledge of broker and other distribution channels
• Understanding of Pensions Business
• Knowledge of the KRA Act, Insurance Act and Retirement Benefits Regulations
• Risk Awareness (Reputational, Operational, Fraud)
• Understanding of the Pension/Insurance industry
• Pension Administration policies, processes and procedures
• MS Office Solutions

• University degree, either in Actuarial, Insurance, Statistics or Business Administration