Job Purpose:

To support the accurate financial administration and regulatory compliance of pension fund operations by assisting in accounting tasks, maintaining records, and ensuring adherence to relevant laws and policies. This role contributes to the integrity and efficiency of pension fund management through diligent documentation, reporting, and coordination with internal and external stakeholders.

Responsibilities or duties:

• Onboarding of new clients and sponsors within stipulated timelines and as per the company compliance requirements and ensuring timely delivery of policy documents and deed of adherence to the customers within Tats.
• Processing Endorsement change requests to Scheme contracts while adhering to set procedures and guidelines.
• Facilitate continuous data clean-up of clients’ personal information.
• Ensure customer data quality and compliance through validation and Verification of customer data through lines of business during on boarding
• Maintain and manage the integrity of all scheme transactions, documentary support and maintenance of scheme fund statements.
• Carry out regular Pension account reconciliations of member and scheme balances.
• Issuance of accurate member and scheme statements quarterly & annually.
• Deliver good customer service by responding swiftly to queries and concerns from clients.
• Resolve CRM requests.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required

• Bachelor’s degree in business related field.
• At least two years’ experience in a similar position, 2 Yrs relevant industry experience.
• Knowledge of RBA regulatory requirements and pension industry concepts.

• Onboarding of new clients and sponsors within stipulated timelines and as per the company compliance requirements and ensuring timely delivery of policy documents and deed of adherence to the customers within Tats.
• Processing Endorsement change requests to Scheme contracts while adhering to set procedures and guidelines.
• Facilitate continuous data clean-up of clients’ personal information.
• Ensure customer data quality and compliance through validation and Verification of customer data through lines of business during on boarding
• Maintain and manage the integrity of all scheme transactions, documentary support and maintenance of scheme fund statements.
• Carry out regular Pension account reconciliations of member and scheme balances.
• Issuance of accurate member and scheme statements quarterly & annually.
• Deliver good customer service by responding swiftly to queries and concerns from clients.
• Resolve CRM requests.
• Perform any other duties as may be assigned from time to time.

• Knowledge of RBA regulatory requirements
• Knowledge of pension industry concepts
• Customer service
• Data validation and verification
• Reconciliation

• Bachelor’s degree in business related field.
• At least two years’ experience in a similar position, 2 Yrs relevant industry experience.