CrossBoundary is a mission driven investment firm committed to unlocking the power of capital to make a strong return while creating a lasting difference in frontier markets.

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People Operations Assistant

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

3 years

Location

Nairobi

Job Field

Administration / Facilities

Job Description

CrossBoundary is recruiting a full-time People Operations Assistant to join the People Team. The People Operations Assistant is responsible for the high-volume, repeatable operational work that ensures accuracy and consistency across the employee lifecycle. You will be expected to execute contract issuance and tracking, perform onboarding and offboarding task execution, and manage benefit enrollments and removals. Additionally, this role will maintain HRIS data integrity through regular audits and serve as the primary point of contact for triaging non-ER inquiries through the People Ops helpdesk to ensure fast and reliable service delivery.

What you will do

Your primary responsibilities would be:

Employee lifecycle admin support - Execute specific onboarding and offboarding tasks to ensure a seamless transition for employees:

• Draft and distribute employee letters and fulfill various data requests
• Support hiring managers with implementing effective onboarding plans for new hires to standardize employee experience
• Manage the administrative execution of onboarding and offboarding tasks to ensure no step is missed
• Manage our onboarding buddy and mentorship program, including pair new hires with an onboarding buddy and a mentor based on their role and preferences
• Manage the Analyst & Associate Mentorship program and liaise with the Wall Street Prep team for required setups

Benefits Administration -

• Handle the technical execution of benefits enrollments and removals:
• Support ongoing benefits administration, and ensure proper offboarding of exiting employees
• Handle benefits-related grievances and audits to ensure all employees are correctly enrolled

Immigration & Compliance support –

• support with data and document collection required for immigration applications

Data Integrity - Perform regular HRIS updates and audits to maintain clean, reliable data, and respond to People data-related questions & requests from the team

People Team Service Desk - Act as the first-line triage for the People Ops helpdesk/inbox for all non-Employee Relations inquiries

People Team dashboard – manage the People team dashboard once operational to ensure it is accurate & updated at all times

Office Leads support – work with the People Operations Senior Manager on Office Leads related initiatives aimed at standardising and optimising the CB experience across all our jurisdictions

Wellness initiatives execution – actioning on wellness initiatives plans across the team aimed at improving Employee experience

Ongoing process improvement – Support ad hoc process improvement projects and provide ongoing assistance to the People Operations Senior Manager and Chief People Officer

Who You Are

• Bachelor's degree in human resources, Business Administration, or related field
• 3+ years of experience in People Operations/Human Resources
• Ability to operate effectively in a fast-paced and changing environment
• Excellent communication skills across diverse audiences & strong stakeholder management
• Excellent interpersonal and organizational skills
• Strong attention to detail and problem-solving skills
• Ability to work independently & within a team, and manage multiple priorities
• Proficiency in Microsoft Office and HRIS software systems (specifically BambooHR)

• Draft and distribute employee letters and fulfill various data requests
• Support hiring managers with implementing effective onboarding plans for new hires to standardize employee experience
• Manage the administrative execution of onboarding and offboarding tasks to ensure no step is missed
• Manage our onboarding buddy and mentorship program, including pair new hires with an onboarding buddy and a mentor based on their role and preferences
• Manage the Analyst & Associate Mentorship program and liaise with the Wall Street Prep team for required setups
• Handle the technical execution of benefits enrollments and removals
• Support ongoing benefits administration, and ensure proper offboarding of exiting employees
• Handle benefits-related grievances and audits to ensure all employees are correctly enrolled
• Support with data and document collection required for immigration applications
• Perform regular HRIS updates and audits to maintain clean, reliable data, and respond to People data-related questions & requests from the team
• Act as the first-line triage for the People Ops helpdesk/inbox for all non-Employee Relations inquiries
• Manage the People team dashboard once operational to ensure it is accurate & updated at all times
• Work with the People Operations Senior Manager on Office Leads related initiatives aimed at standardising and optimising the CB experience across all our jurisdictions
• Actioning on wellness initiatives plans across the team aimed at improving Employee experience
• Support ad hoc process improvement projects and provide ongoing assistance to the People Operations Senior Manager and Chief People Officer

• Excellent communication skills across diverse audiences & strong stakeholder management
• Excellent interpersonal and organizational skills
• Strong attention to detail and problem-solving skills
• Ability to work independently & within a team, and manage multiple priorities
• Proficiency in Microsoft Office and HRIS software systems (specifically BambooHR)

• Bachelor's degree in human resources, Business Administration, or related field
• 3+ years of experience in People Operations/Human Resources
• Ability to operate effectively in a fast-paced and changing environment