Cross-Boundary is seeking a People Operations Manager to join their team. This role is crucial in supporting the company's growth and ensuring a positive employee experience.

Responsibilities

Your primary responsibilities would be:  Payroll operations and transformation 

• Own and transform the payroll process: take full ownership of the People side of payroll and redesign it. Our current process is manual and fragmented, and your mandate is to move it to a structured, automated, and reliable system, not to maintain the status quo 
• Own all payroll inputs: own every payroll update, change, and input that feeds into Finance execution each month, including new joiners, salary changes, bonuses, deductions, advances, loans, and terminations, delivered accurately and on time against the Global Payroll Calendar, with payment execution remaining with Finance 
• New jurisdictions: own the payroll inputs element of new jurisdiction readiness: complete the New Jurisdiction Payroll Readiness Checklist, document statutory obligations, mandatory benefits, and thirteenth cheque requirements, deliver complete onboarding data packs to Finance, and partner with Finance on payroll provider selection 
• Rebuild the monthly rhythm: co-run the monthly HR-Finance review where inputs are agreed and locked, and progressively replace manual tracker steps with structured BambooHR reports and automated workflows so accuracy stops depending on heroics 
• Own the employee experience: act as the single point of contact for employee payroll queries, triaging between People, Finance, and payroll providers, and building clear FAQs and communications on topics like thirteenth month payments, tax withholding, and currency 
• Build the Playbook: turn our payroll, compensation, and benefits processes into centralized, documented playbooks and self-serve guides 
• Design and implement rigorous audit trails for all compensation changes, ensuring compliance with local labor laws and internal financial controls 

Benefits administration 

• Audit current benefits coverage across all geographies and team types, design a benefits framework for site-based teams, and lead the phased rollout of locally appropriate packages 
• Run periodic reviews of key plans with recommendations for optimization 
• Oversee day-to-day benefits administration executed by the People Operations Assistant, ensuring every new hire is enrolled in the right benefits by day one 

Compensation systems & operations 

• Administer our increasingly complex compensation structure, including annual bonus operations across platforms, salary changes, and effective date management 
• Clean up and standardize pay structure conventions in BambooHR so compensation data is consistent, reliable, and reportable 
• Design and drive a regular compensation review cycle, and support leadership on compensation philosophy and transparency work 

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field 
• 9+ years of experience in People Operations or Human Resources, with meaningful depth in payroll, compensation, or benefits, ideally across multiple jurisdictions 
• A systems builder: you can design and implement processes from the ground up, and you naturally look for ways to automate manual tasks and build source of truth systems 
• An owner of outcomes: you thrive when given a goal without a blueprint, you enjoy figuring out the how, and you project-manage yourself and others to deliver reliable results 
• Execution-proud: you find satisfaction in a flawless monthly cycle, not just in the strategy deck, and no balls get dropped on your watch, even in complex, multi-stakeholder work 
• A global navigator: you are comfortable with the ambiguity of international labor and payroll requirements and can translate murky jurisdictional rules into clear, achievable tasks 
• Exceptional stakeholder management and communication skills across diverse audiences 
• Demonstrated leadership skills, including directing and developing junior team members, preferably in a fast-moving and complex environment 
• Strong proficiency in Microsoft Excel and HRIS systems, specifically BambooHR

• Overseeing all aspects of human resources operations, including recruitment, onboarding, employee relations, performance management, and compensation and benefits.
• Developing and implementing HR policies and procedures to support the company's strategic goals.
• Managing the employee lifecycle, from recruitment to offboarding.
• Ensuring compliance with labor laws and regulations.
• Fostering a positive and inclusive company culture.
• Collaborating with leadership to identify and address HR-related challenges and opportunities.

• Strong knowledge of HR best practices, labor laws, and regulations.
• Excellent communication, interpersonal, and leadership skills.

• A Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as a People Operations Manager or in a similar HR leadership role.
• Experience in a fast-paced, growth-oriented environment is a plus.