About the Role

The role holder will be responsible for setting up, expansion and successfully running CIC Pharmacy stores in accordance to the relevant regulations.

Key Responsibilities

Responsible for Pharmacy Expansion

• Identification of locations
• Acquisition of relevant licenses and approvals ideal for running the pharmacy and ensure timely renewals.
• Participate in recruitment and staffing
• Products sourcing/procurement

Stakeholder Management/Procurement

• Supplier engagement and Contracting-wholesalers and retailers
• Ensuring a cordial relationship exist between CIC and all relevant stakeholders-Customers, regulators, suppliers.

Medication Dispensing Guidelines:

• Offer leadership and guidance though putting in place policies on drug dispensing, accuracy and appropriateness.
• Ensure dispensing of medications is in accordance with legal and ethical guidelines.

Staff Management & Leadership

• Recruit, train, and supervise pharmacists, technicians, and support staff
• Schedule staff and ensure adequate coverage in each branch
• Conduct performance appraisals and mentorship
• Enforce professional conduct and workplace discipline

Operations Management

• Ensure smooth day-to-day operations across all branches
• Standardize procedures (dispensing, stock handling, customer service)
• Monitor workflow efficiency and resolve operational issues
• Ensure consistent service quality in all branches.

Inventory Management:

• Monitoring and managing pharmaceutical inventory to prevent shortages and excess stock.
• Ordering and restocking medications as needed.
• Conducting regular audits to ensure proper storage and handling of medications.
• Annual development of the departmental budgets and efficient utilization of resources.
• Debtors management

Health and Wellness Promotion:

• Collaboration, coordination and management of wellness initiatives through CIC wellness program and the CDM program through timely drug delivery.

Collaboration with Healthcare Professionals:

• Collaborating with service providers to optimize patient care.
• Communicating effectively with prescribers to clarify and discuss medication-related issues.
• Review and provide technical support on pharmacy prescriptions and such claims.

Customer Service:

• Ensuring a positive and welcoming environment for customers across all branches
• Addressing customer inquiries and concerns with professionalism and empathy.
• Resolving issues related to medication availability, insurance, and prescription refills.

Regulatory & Compliance Oversight

• Ensure compliance with pharmacy laws, PPB regulations, and ethical standards
• Maintain valid licenses for all branches and staff
• Ensure proper documentation and record-keeping
• Handle inspections and audits

Business Development & Growth

• Identify opportunities for expansion or service improvement
• Implement marketing and promotional strategies
• Monitor market trends and competitor activity
• Improve sales through ethical and patient-cantered practices

Reporting & Communication

• Communicate policies and updates to branch managers
• Coordinate meetings and performance reviews

Continuing Education:

• Staying informed about new drugs, treatments, and healthcare trends.
• Participating in continuing education programs to maintain and enhance professional competence.

• Identification of locations
• Acquisition of relevant licenses and approvals ideal for running the pharmacy and ensure timely renewals.
• Participate in recruitment and staffing
• Products sourcing/procurement
• Supplier engagement and Contracting-wholesalers and retailers
• Ensuring a cordial relationship exist between CIC and all relevant stakeholders-Customers, regulators, suppliers.
• Offer leadership and guidance though putting in place policies on drug dispensing, accuracy and appropriateness.
• Ensure dispensing of medications is in accordance with legal and ethical guidelines.
• Recruit, train, and supervise pharmacists, technicians, and support staff
• Schedule staff and ensure adequate coverage in each branch
• Conduct performance appraisals and mentorship
• Enforce professional conduct and workplace discipline
• Ensure smooth day-to-day operations across all branches
• Standardize procedures (dispensing, stock handling, customer service)
• Monitor workflow efficiency and resolve operational issues
• Ensure consistent service quality in all branches.
• Monitoring and managing pharmaceutical inventory to prevent shortages and excess stock.
• Ordering and restocking medications as needed.
• Conducting regular audits to ensure proper storage and handling of medications.
• Annual development of the departmental budgets and efficient utilization of resources.
• Debtors management
• Collaboration, coordination and management of wellness initiatives through CIC wellness program and the CDM program through timely drug delivery.
• Collaborating with service providers to optimize patient care.
• Communicating effectively with prescribers to clarify and discuss medication-related issues.
• Review and provide technical support on pharmacy prescriptions and such claims.
• Ensuring a positive and welcoming environment for customers across all branches
• Addressing customer inquiries and concerns with professionalism and empathy.
• Resolving issues related to medication availability, insurance, and prescription refills.
• Ensure compliance with pharmacy laws, PPB regulations, and ethical standards
• Maintain valid licenses for all branches and staff
• Ensure proper documentation and record-keeping
• Handle inspections and audits
• Identify opportunities for expansion or service improvement
• Implement marketing and promotional strategies
• Monitor market trends and competitor activity
• Improve sales through ethical and patient-cantered practices
• Communicate policies and updates to branch managers
• Coordinate meetings and performance reviews
• Staying informed about new drugs, treatments, and healthcare trends.
• Participating in continuing education programs to maintain and enhance professional competence.