Vacancy title:
Product Analytics, Reporting & Insights Manager

[Type: FULL_TIME, Industry: Consulting, Category: Management, Business Operations, Computer & IT]

Jobs at:
PesaPal

Deadline of this Job:
Sunday, December 14 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Friday, December 5 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Product Analytics, Reporting & Insights Manager

Responsibilities:

Define and track KPIs: engagement, retention, activation, funnel metrics, NPS, churn, adoption.
Lead product performance dashboards and executive reporting.
Conduct root-cause analysis using data insights to guide iteration and strategic decisions.
Ensure customer feedback loops are robust, surveys, interviews, support ticket analysis, usage data.

Expected Outcomes:

Data-driven decisions and continuous improvement.
Clear reporting on product health, risks, and opportunities.
Consistent customer feedback integration into the roadmap.

Required Qualifications & Experience

Education:

Bachelor’s degree in Business, Computer Science, Engineering, or related field.
MBA or postgraduate qualification is an added advantage.

Experience:

5–8+ years of experience in Product Management (preferably in fintech, payments, or SaaS).
Proven track record of launching and scaling successful digital products.
Experience leading junior PMs and leading cross-functional product development teams.

I

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
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