Background

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

Responsibilities

• Gather operational requirements, coordinate system configuration, manage UAT, and resolve issues before and after go-live with software providers and internal teams.
• Identify, onboard, and train partner retail shops and promoters on installment plans, eligibility, payment processes, and operational readiness.
• Support customer deposit structures, daily repayment plans, shop incentives, and local marketing campaigns while tracking sales conversion and adoption.
• Establish customer service standards and scripts, address recurring complaints, track weekly performance KPIs, and deliver management reports.
• Coordinate daily business operations, foster cross- functional collaboration, and step in as Deputy Business Head when required.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, IT, or a relate field.
• 5-7 years of relevant experience in Fintech, phone financing, PAYG financing, or mobile phone retail operations.
• Proven experience with system rollouts/product implementations, team supervision, and a deep understanding of Kenya's mobile retail market and customer payment behaviors.
• Fluent in English and Kiswahili.

• Gather operational requirements, coordinate system configuration, manage UAT, and resolve issues before and after go-live with software providers and internal teams.
• Identify, onboard, and train partner retail shops and promoters on installment plans, eligibility, payment processes, and operational readiness.
• Support customer deposit structures, daily repayment plans, shop incentives, and local marketing campaigns while tracking sales conversion and adoption.
• Establish customer service standards and scripts, address recurring complaints, track weekly performance KPIs, and deliver management reports.
• Coordinate daily business operations, foster cross- functional collaboration, and step in as Deputy Business Head when required.

• System configuration
• UAT management
• Issue resolution
• Partner onboarding and training
• Installment plan management
• Payment process management
• Customer deposit structures
• Repayment plan management
• Shop incentives
• Marketing campaign support
• Sales conversion tracking
• Customer service standards
• KPI tracking
• Management reporting
• Cross-functional collaboration
• System rollouts
• Product implementations
• Team supervision
• Understanding of Kenya's mobile retail market
• Understanding of customer payment behaviors
• English fluency
• Kiswahili fluency

• Bachelor's degree in Business Administration, Finance, Operations Management, IT, or a relate field.
• 5-7 years of relevant experience in Fintech, phone financing, PAYG financing, or mobile phone retail operations.
• Proven experience with system rollouts/product implementations, team supervision, and a deep understanding of Kenya's mobile retail market and customer payment behaviors.
• Fluent in English and Kiswahili.