Job Summary

The role holder will be responsible for driving growth, efficiency, and compliance across the bank’s liability portfolios. The role will ensure streamlined onboarding processes, effective product management, and customer-centric service delivery, while maintaining profitability and alignment with regulatory requirements.

Job Description

Responsibilities

Portfolio Management

• Oversee performance of savings accounts and term deposit products, ensuring achievement of business growth targets.
• Monitor product profitability, customer uptake, and retention trends, recommending pricing and product enhancements.
• Ensure accurate reporting and analysis of liability portfolio performance.

Onboarding Process Oversight

• Drive efficiency in customer onboarding processes to ensure speed, accuracy, and compliance with KYC/AML regulations.
• Partner with Operations, IT, and Compliance teams to continuously improve digital and branch onboarding journeys.
• Monitor and address risks or bottlenecks in the onboarding process to enhance customer experience.

Business Development & Customer Experience

• Develop and execute initiatives to increase savings mobilization and term deposit acquisition.
• Work with Relationship Managers and branch staff to promote deposit products effectively.
• Enhance customer education and engagement on product features, benefits, and digital access.

Risk & Compliance Management

• Ensure adherence to regulatory requirements, internal policies, and audit recommendations.
• Monitor portfolio risks, including fraud, operational lapses, or compliance breaches.
• Implement corrective measures to mitigate identified risks.

Leadership & Collaboration

• Provide guidance and support to branch teams on savings and deposit product positioning.
• Collaborate with Marketing to develop campaigns that drive uptake and retention.
• Train staff on product knowledge, onboarding processes, and customer engagement best practices.

Additional Responsibilities:

• Handle other operational tasks as assigned by leaders to support overall departmental objectives.

Requirements

Qualification

• Bachelor’s degree in Business, Finance, Economics, or related field (Master’s an advantage).

Experience

• 5–7 years’ experience in retail banking, with at least 3 years in deposit mobilization or product management

Knowledge And Skills

• Proven track record in driving portfolio growth and process improvements.
• Strong knowledge of banking regulations, KYC/AML requirements, Prudential Guidelines and digital onboarding solutions.
• Proficiency in handling large datasets with strong SQL and data mining skills; able to extract, analyze, and interpret complex data to generate actionable insights, and present findings in a clear, structured manner to inform product decisions and guide implementation.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and colleagues.
• Strong problem-solving abilities, attention to detail, and the capacity to navigate complex issues efficiently.
• Proficiency in digital platforms and banking products/services, with the capability to adapt to new technologies and systems.
• Knowledge of compliance and risk management practices, including regulatory requirements and industry standards.
• Ability to multitask, prioritize tasks effectively, and manage time efficiently in a fast-paced environment.
• Previous experience in customer support or banking operations is preferred, with a demonstrated track record of delivering high-quality service and driving positive outcomes.

• Oversee performance of savings accounts and term deposit products, ensuring achievement of business growth targets.
• Monitor product profitability, customer uptake, and retention trends, recommending pricing and product enhancements.
• Ensure accurate reporting and analysis of liability portfolio performance.
• Drive efficiency in customer onboarding processes to ensure speed, accuracy, and compliance with KYC/AML regulations.
• Partner with Operations, IT, and Compliance teams to continuously improve digital and branch onboarding journeys.
• Monitor and address risks or bottlenecks in the onboarding process to enhance customer experience.
• Develop and execute initiatives to increase savings mobilization and term deposit acquisition.
• Work with Relationship Managers and branch staff to promote deposit products effectively.
• Enhance customer education and engagement on product features, benefits, and digital access.
• Ensure adherence to regulatory requirements, internal policies, and audit recommendations.
• Monitor portfolio risks, including fraud, operational lapses, or compliance breaches.
• Implement corrective measures to mitigate identified risks.
• Provide guidance and support to branch teams on savings and deposit product positioning.
• Collaborate with Marketing to develop campaigns that drive uptake and retention.
• Train staff on product knowledge, onboarding processes, and customer engagement best practices.
• Handle other operational tasks as assigned by leaders to support overall departmental objectives.

• Proven track record in driving portfolio growth and process improvements.
• Strong knowledge of banking regulations, KYC/AML requirements, Prudential Guidelines and digital onboarding solutions.
• Proficiency in handling large datasets with strong SQL and data mining skills; able to extract, analyze, and interpret complex data to generate actionable insights, and present findings in a clear, structured manner to inform product decisions and guide implementation.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and colleagues.
• Strong problem-solving abilities, attention to detail, and the capacity to navigate complex issues efficiently.
• Proficiency in digital platforms and banking products/services, with the capability to adapt to new technologies and systems.
• Knowledge of compliance and risk management practices, including regulatory requirements and industry standards.
• Ability to multitask, prioritize tasks effectively, and manage time efficiently in a fast-paced environment.
• Previous experience in customer support or banking operations is preferred, with a demonstrated track record of delivering high-quality service and driving positive outcomes.

• Bachelor’s degree in Business, Finance, Economics, or related field (Master’s an advantage).