Position Overview

The Product Manager will lead the end-to-end lifecycle management of digital health platforms, ensuring products deliver value to healthcare providers, government institutions and citizens. The role bridges policy, user needs, technology and product delivery, translating national health priorities and operational requirements into scalable digital products aligned with Kenya’s digital health architecture. The Product Manager will work closely with Solution Architects, engineering teams, government stakeholders and consortium partners to ensure successful product delivery, adoption and continuous improvement.

Product Portfolio

Product Managers will support one or more of the following platforms:

• Facility HMIS for Level 5 & 6 hospitals
• Comprehensive eClaims platform for Social Health Authority (SHA)
• AI-driven fraud detection and claims intelligence
• Electronic Quality Management System (EQMS)
• Drug Utilisation Review (DUR)
• Unified National Logistics Management Information System (NLMIS)
• National Health Data Lake and analytics platforms

All products integrate with  National HIE, DHA shared services and other associated systems.

Qualifications & Experience

• Bachelor’s degree in: Computer Science, Information Systems, Health Informatics, Software Engineering, Public Health, Business or related field
• A Masters degree in a relevant discipline (Health Informatics, Public Health, Business Administration, Data Science, or Technology Management) is an added advantage.
• Certifications in Product Management, Agile/Scrum, or Digital Health are desirable.
• 5–8 years of experience in product management, digital platforms, or health technology.
• Experience managing complex software platforms or digital transformation initiatives.
• Experience working with government institutions or large public sector programs is highly desirable.

Familiarity with:

• Digital health systems and healthcare workflows
• Health information systems (HMIS, EMR)
• Health financing and claims systems
• Supply chain/logistics systems
• Interoperability frameworks (HL7 FHIR, APIs)
• Data analytics and reporting platforms
• Agile product development methodologies

Core Competencies

• Strategic product thinking
• Stakeholder management
• Strong analytical and problem-solving skills
• Ability to translate complex requirements into actionable features
• Excellent communication and facilitation skills
• Ability to manage competing priorities in complex environments

• Define the product vision, roadmap, and long-term strategy aligned with national digital health priorities.
• Ensure alignment with Kenya Health Enterprise Architecture (KHEA) and DHA interoperability standards.
• Develop and maintain product roadmaps and release plans.
• Prioritize features based on user needs, government priorities, and strategic impact.
• Gather requirements from government institutions, healthcare providers, and stakeholders.
• Translate requirements into Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Work closely with Solution Architects and Engineering teams to deliver scalable systems.
• Participate in sprint planning, backlog management, and product releases.
• Serve as a liaison between product teams and stakeholders including MoH, DHA, SHA, and consortium partners.
• Facilitate product demonstrations, workshops, and feedback sessions.
• Define product analytics and performance indicators.
• Leverage data lake and analytics platforms to generate insights for system optimization.
• Ensure products meet performance, security, and reliability standards.
• Drive continuous improvements based on feedback and data insights.

• Strategic product thinking
• Stakeholder management
• Strong analytical and problem-solving skills
• Ability to translate complex requirements into actionable features
• Excellent communication and facilitation skills
• Ability to manage competing priorities in complex environments

• Bachelor’s degree in: Computer Science, Information Systems, Health Informatics, Software Engineering, Public Health, Business or related field
• A Masters degree in a relevant discipline (Health Informatics, Public Health, Business Administration, Data Science, or Technology Management) is an added advantage.
• Certifications in Product Management, Agile/Scrum, or Digital Health are desirable.
• 5–8 years of experience in product management, digital platforms, or health technology.
• Experience managing complex software platforms or digital transformation initiatives.
• Experience working with government institutions or large public sector programs is highly desirable.
• Familiarity with: Digital health systems and healthcare workflows, Health information systems (HMIS, EMR), Health financing and claims systems, Supply chain/logistics systems, Interoperability frameworks (HL7 FHIR, APIs), Data analytics and reporting platforms, Agile product development methodologies