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Vacancy title:
Professional Call Center Trainer
[Type: FULL_TIME, Industry: Healthcare, Category: Customer Service, Education / Teaching / Training]
Jobs at:
Charles Mordecai Training Institute
Deadline of this Job:
Tuesday, June 30 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, June 25 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Professional Call Center Trainer
Job Type
Full Time
Qualification
BA/BSc/HND , Diploma
Experience
2 years
Location
Nairobi
Job Field
Customer Care, Success and Service , Education / Teaching / Training
Requirements:
- Diploma or Bachelor's degree in Communication, Business, Customer Service or a related field
- 2+ years of hands-on experience in call center operations or customer service training
- Strong knowledge of call handling techniques, CRM tools and quality assurance standards
- Experience working on real-world customer service or contact center projects
- Familiarity with call center software, ticketing systems and performance metrics (KPIs)
- Teaching or training experience is an added advantage
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Method of Application
To apply send your CV to:
Application Deadline:
30th June 2026
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