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Vacancy title:
Project Manager - AI & Automation
[Type: FULL_TIME, Industry: Financial Services, Category: Computer & IT,Business Operations,Management]
Jobs at:
Mogo Finance
Deadline of this Job:
Monday, October 19 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, October 5 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Project Manager - AI & Automation
Background
We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. We have more than 6 years’ experience providing fin...
Responsibilities
Turning messy work into clear steps, templates and standard cycles.
Chasing vendors and senior colleagues without damaging the relationship.
Bringing ideas, not just executing tasks.
Providing clear, short written updates.
Qualifications
4+ years in project management, with at least 2 years delivering technology projects with external vendors.
Working understanding of APIs. You can test API and compare and document its answer.
Process-minded.
A track record of shipping. Be ready to walk us through 2 projects you took from kickoff to live - what went wrong and what you did about it.
Relentless, structured follow-up.
Curious and creative.
Comfortable with data: Excel, reading dashboards, basic analysis.
Strong Plus
Contact center or BPO operations experience - you know how a queue works and what AHT, containment and handover mean.
Sales or Customer Journey mapping experience.
Experience with conversational AI, voicebots, chatbots or IVR.
Contact center platforms (Webitel, Genesys, Five9 or similar).
Customer engagement or marketing automation platforms (MoEngage, CleverTap, Braze or similar).
Fintech, lending or financial services in Kenya or East Africa.
Experience setting up a project tracking tool (Jira, Asana, Monday or similar).
How we work
Fast lane. We launch early, test in weeks not months and fix things the same week. Priorities move quickly - you enjoy the pace, not just cope with it.
Ship, then improve. A 60% solution every agent uses beats a 95% solution nobody opens.
Operations first. If it does not work on a busy Monday in the call center, it does not work.
Customers first. Our clients are boda boda riders and small business owners. Automation must hand over to a human smoothly, not trap them.
Vendors deliver, we own the outcome.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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