The Kenya Twyford Factory is established by Sunda International Group, with the Volume of total investment of 30 million dollars. Located in the vicinity of Umma University, Kajiado, it covers an area of nearly 300000㎡, 10 times than the local factory. In October 2016, the plant was put into production with its large scale, new equipments and high pr...

JOB PURPOSE

The MICASSO Project Sales Coordinator will provide day-to-day field execution, customer coordination, logistics follow-up, documentation support, and site assistance to the Engineering Manager.

The role is designed to ensure that project-related activities are executed efficiently on the ground, allowing the Engineering Manager to focus on client negotiations, project development, commercial decisions, and overall project management.

KEY RESPONSIBILITIES

PROJECT & CUSTOMER FIELD SUPPORT

• Conduct regular visits to engineering customers, contractors, project offices, and construction sites.
• Support the Engineering Manager with day-to-day field activities and customer requirements.
• Deliver and collect project-related documents, including:
  • Invoices
  • Statements
  • Contracts
  • Samples
  • Quotations
  • Product documents
  • Other approved company correspondence
• Ensure documents and samples are delivered to the correct customer or project contact promptly.
• Assist with simple customer communications and information sharing.
• Maintain professional relationships with customers and project stakeholders.
• Report customer feedback and field observations to the Engineering Manager and Customer Service Supervisor.

LOGISTICS & DELIVERY COORDINATION

• Coordinate with the Logistics team regarding project deliveries.
• Confirm vehicle allocation, loading, dispatch, and delivery arrangements.
• Follow up with drivers regarding delivery progress.
• Verify whether deliveries have been completed as scheduled.
• Immediately report delays, delivery challenges, or changes to the Engineering Manager and Customer Service Supervisor.
• Assist with resolving routine delivery-related issues at the project/site level.
• Where required, obtain proof of delivery and other supporting documentation.
• Maintain accurate records of field delivery activities

COORDINATION WITH CUSTOMER CARE

• Work closely with the Engineering Customer Service Supervisor to ensure seamless coordination between online customer support and field execution.
• Customer Service Supervisor:
  • Handles online enquiries.
  • Maintains customer/project records.
  • Tracks orders and customer issues.
  • Coordinates internal information.
  • Provides customer updates.
• Project Sales Coordinator:
  • Handles field visits.
  • Delivers documents and samples.
  • Verifies site information.
  • Supports physical delivery coordination.
  • Collects photographs and evidence.
  • Executes tasks requiring physical presence.
  • Reports field findings back to the relevant team.
• Ensure that information obtained from field visits is promptly communicated and properly recorded.

SITE VISITS & PROJECT SUPPORT

• Visit construction sites and customer locations as required.
• Conduct basic site checks and collect relevant information requested by the Engineering Manager.
• Take photographs and videos for project documentation where required.
• Verify delivery quantities or visible product damage when assigned.
• Collect supporting evidence for customer complaints or project issues.
• Assist with basic on-site coordination.
• Relay technical or commercial concerns to the Engineering Manager rather than making unauthorized commitments.
• Support project inspections and customer meetings when required.

DAMAGE VERIFICATION & CLAIM SUPPORT

• Visit customer sites to verify reported product damage where required.
• Take clear photographs and document affected products.
• Record:
  • Product type
  • Quantity affected
  • Number of damaged cartons/pieces
  • Delivery details
  • Project location
  • Date of delivery
• Submit accurate information to the Customer Service Supervisor and relevant departments.
• Assist with collection of documents and evidence required for claims.
• Follow up on assigned physical actions relating to damage claims.
• Report any discrepancies between customer claims and actual site conditions.

DOCUMENT & SAMPLE MANAGEMENT

• Deliver samples to customers, consultants, contractors, and project sites as instructed.
• Ensure samples and documents reach the correct recipient.
• Obtain acknowledgement or confirmation of receipt where required.
• Collect signed documents and return them to the relevant department.
• Maintain proper records of documents and samples delivered or collected.
• Handle company documents and customer information confidentially.

COMPETITOR & MARKET INFORMATION

• During field visits, collect relevant market information including:
  • Competitor products.
  • Competitor brands present on project sites.
  • Product pricing where legitimately obtainable.
  • Product displays.
  • New project developments.
  • Construction progress.
  • Customer preferences.
  • Competitor activities.
  • Market trends.
• Pay particular attention to relevant tile and building-material competitors.
• Provide accurate field observations to the Engineering Manager and Sales/Marketing teams.

PROJECT INFORMATION & FIELD REPORTING

• After field assignments, provide timely updates covering:
  • Customer visited.
  • Project/site visited.
  • Purpose of visit.
  • Activities completed.
  • Documents/samples delivered or collected.
  • Delivery status.
  • Site observations.
  • Customer feedback.
  • Damage observations.
  • Competitor observations.
  • Outstanding actions.
  • Issues requiring escalation.

• Conduct regular visits to engineering customers, contractors, project offices, and construction sites.
• Support the Engineering Manager with day-to-day field activities and customer requirements.
• Deliver and collect project-related documents, including: Invoices, Statements, Contracts, Samples, Quotations, Product documents, Other approved company correspondence
• Ensure documents and samples are delivered to the correct customer or project contact promptly.
• Assist with simple customer communications and information sharing.
• Maintain professional relationships with customers and project stakeholders.
• Report customer feedback and field observations to the Engineering Manager and Customer Service Supervisor.
• Coordinate with the Logistics team regarding project deliveries.
• Confirm vehicle allocation, loading, dispatch, and delivery arrangements.
• Follow up with drivers regarding delivery progress.
• Verify whether deliveries have been completed as scheduled.
• Immediately report delays, delivery challenges, or changes to the Engineering Manager and Customer Service Supervisor.
• Assist with resolving routine delivery-related issues at the project/site level.
• Where required, obtain proof of delivery and other supporting documentation.
• Maintain accurate records of field delivery activities
• Work closely with the Engineering Customer Service Supervisor to ensure seamless coordination between online customer support and field execution.
• Ensure that information obtained from field visits is promptly communicated and properly recorded.
• Visit construction sites and customer locations as required.
• Conduct basic site checks and collect relevant information requested by the Engineering Manager.
• Take photographs and videos for project documentation where required.
• Verify delivery quantities or visible product damage when assigned.
• Collect supporting evidence for customer complaints or project issues.
• Assist with basic on-site coordination.
• Relay technical or commercial concerns to the Engineering Manager rather than making unauthorized commitments.
• Support project inspections and customer meetings when required.
• Visit customer sites to verify reported product damage where required.
• Take clear photographs and document affected products.
• Record: Product type, Quantity affected, Number of damaged cartons/pieces, Delivery details, Project location, Date of delivery
• Submit accurate information to the Customer Service Supervisor and relevant departments.
• Assist with collection of documents and evidence required for claims.
• Follow up on assigned physical actions relating to damage claims.
• Report any discrepancies between customer claims and actual site conditions.
• Deliver samples to customers, consultants, contractors, and project sites as instructed.
• Ensure samples and documents reach the correct recipient.
• Obtain acknowledgement or confirmation of receipt where required.
• Collect signed documents and return them to the relevant department.
• Maintain proper records of documents and samples delivered or collected.
• Handle company documents and customer information confidentially.
• During field visits, collect relevant market information including: Competitor products, Competitor brands present on project sites, Product pricing where legitimately obtainable, Product displays, New project developments, Construction progress, Customer preferences, Competitor activities, Market trends.
• Pay particular attention to relevant tile and building-material competitors.
• Provide accurate field observations to the Engineering Manager and Sales/Marketing teams.
• After field assignments, provide timely updates covering: Customer visited, Project/site visited, Purpose of visit, Activities completed, Documents/samples delivered or collected, Delivery status, Site observations, Customer feedback, Damage observations, Competitor observations, Outstanding actions, Issues requiring escalation.

• Field execution
• Customer coordination
• Logistics follow-up
• Documentation support
• Site assistance
• Communication
• Relationship management
• Reporting
• Problem-solving
• Data collection
• Market analysis

• BA/BSc/HND