Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...

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Job Purpose:

Overseeing maintenance operations for bank assets and properties, including planning, coordinating and controlling the technical facilities and property maintenance operations of the Bank.

Providing cross cutting technical support to branch fit-outs, engineering, security and ICT projects.

Key Responsibilities:

Facilities Management Operations

• Implement preventive maintenance programs for critical systems, to achieve target uptime.
• Managing vendors and contracts to ensure continuity of services and operational efficiency of installations
• Liaison with stakeholders to ensure seamless resolution to breakdowns.
• Conduct and document regular facilities inspections
• Championing the adoption of automation including Facilities Management Information System (FMIS)

Budget and Cost Management

• Develop annual OPEX and CAPEX budgets using historical cost data, lifecycle costing models, and FM benchmark metrics.
• Utilize ERP and FMIS systems for accurate forecasting and variance analysis.
• Monitor real-time budget utilization on a monthly basis, carry out variance analysis and implement cost-control interventions.
• Conduct re-measurement of completed works against BOQs, drawings, and jobcards to identify overstatements, validate quantities, and drive cost savings/cost avoidance
• Review and approve vendor invoices and job cards by validating rates, quantities, SLAs, PM schedules, and completed works against contracts and technical specifications
• Evaluate and approve equipment replacement options using Total Cost of Ownership (TCO) models—including lifecycle cost, energy efficiency, maintenance frequency, asset criticality, and expected lifespan.

Projects Management

• Provide technical oversight for branch fit-out and office reorganization projects, including design review, coordination with consultants and adherence to building codes
• Develop project plans and track execution to optimize quality, timelines, and cost performance.
• Provide cost benefit analysis and benefits for planned projects
• Oversee project site supervision and quality assurance

Asset Lifecycle Management

• Maintain an updated register of both bank-owned and leased assets
• Track asset performance, repairs costs and develop replacement plans - ensure asset transfer forms are filed and FMIS update
• Maintain a register of asset warranties and documentation
• Ensure disposal of assets in line with Bank policy. Conduct asset audits and identify idle assets for repurposing.

Governance and Compliance

• Ensure leased and bank-owned facilities are in compliance with regulatory legislation as applies to facilities and property management and for branches.
• Ensure adherence to policies, procedures and standard operating procedures
• Address and close issues raised by Audit, Operational Risk and OHS Departments
• Continuous review and maintain up to date Facilities & Logistics Manuals

Sustainability

• Implement initiatives aligning with the Banks ESG frameworks and policy
• Provide technical support to sustainability initiatives for both hard and soft facilities operations.
• Champion energy efficiency initiatives including LED upgrade and adoption of solar and cheaper alternative sources of power
• Review new equipment and installations to ensure conformance to the Bank’s sustainability goals

Performance Management

• Cascade BSC and departmental targets and ensure upload to portal
• Identify relevant training and development programs and recommend for attendance
• Carry out coaching and mentoring sessions and performance management reviews

Academic Qualifications & Experience

• Bachelor’s degree in Electrical/Mechanical Engineering
• Facilities Management Certification
• Project Management Training

Experience Requirements

• 5 years’ total experience

Key Competencies:

• Technical Expertise: Strong understanding of building systems, facilities operations, maintenance schedules, and statutory requirements.
• Lease Negotiation: Excellent negotiation skills and commercial awareness to manage lease terms effectively.
• Attention to Detail: Strong focus on documentation, regulatory compliance, and data accuracy.
• Problem Solving: Proactive approach to addressing issues and resolving disputes.
• IT Proficiency: Familiarity with facilities management software (e.g., CAFM systems), MS Office, and lease management tools.

• Implement preventive maintenance programs for critical systems, to achieve target uptime.
• Managing vendors and contracts to ensure continuity of services and operational efficiency of installations
• Liaison with stakeholders to ensure seamless resolution to breakdowns.
• Conduct and document regular facilities inspections
• Championing the adoption of automation including Facilities Management Information System (FMIS)
• Develop annual OPEX and CAPEX budgets using historical cost data, lifecycle costing models, and FM benchmark metrics.
• Utilize ERP and FMIS systems for accurate forecasting and variance analysis.
• Monitor real-time budget utilization on a monthly basis, carry out variance analysis and implement cost-control interventions.
• Conduct re-measurement of completed works against BOQs, drawings, and jobcards to identify overstatements, validate quantities, and drive cost savings/cost avoidance
• Review and approve vendor invoices and job cards by validating rates, quantities, SLAs, PM schedules, and completed works against contracts and technical specifications
• Evaluate and approve equipment replacement options using Total Cost of Ownership (TCO) models—including lifecycle cost, energy efficiency, maintenance frequency, asset criticality, and expected lifespan.
• Provide technical oversight for branch fit-out and office reorganization projects, including design review, coordination with consultants and adherence to building codes
• Develop project plans and track execution to optimize quality, timelines, and cost performance.
• Provide cost benefit analysis and benefits for planned projects
• Oversee project site supervision and quality assurance
• Maintain an updated register of both bank-owned and leased assets
• Track asset performance, repairs costs and develop replacement plans - ensure asset transfer forms are filed and FMIS update
• Maintain a register of asset warranties and documentation
• Ensure disposal of assets in line with Bank policy. Conduct asset audits and identify idle assets for repurposing.
• Ensure leased and bank-owned facilities are in compliance with regulatory legislation as applies to facilities and property management and for branches.
• Ensure adherence to policies, procedures and standard operating procedures
• Address and close issues raised by Audit, Operational Risk and OHS Departments
• Continuous review and maintain up to date Facilities & Logistics Manuals
• Implement initiatives aligning with the Banks ESG frameworks and policy
• Provide technical support to sustainability initiatives for both hard and soft facilities operations.
• Champion energy efficiency initiatives including LED upgrade and adoption of solar and cheaper alternative sources of power
• Review new equipment and installations to ensure conformance to the Bank’s sustainability goals
• Cascade BSC and departmental targets and ensure upload to portal
• Identify relevant training and development programs and recommend for attendance
• Carry out coaching and mentoring sessions and performance management reviews

• Strong understanding of building systems, facilities operations, maintenance schedules, and statutory requirements.
• Excellent negotiation skills and commercial awareness to manage lease terms effectively.
• Strong focus on documentation, regulatory compliance, and data accuracy.
• Proactive approach to addressing issues and resolving disputes.
• Familiarity with facilities management software (e.g., CAFM systems), MS Office, and lease management tools.

• Bachelor’s degree in Electrical/Mechanical Engineering
• Facilities Management Certification
• Project Management Training