HFCB Group Plc is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK) and the Capital Markets Authority (CMA). The Group is a public limited company with interests in Banking, Property and Insurance, and is listed at the Nairobi Securities Exchange. For more information on our banking, property and insurance solutions, please visit www.hfcb.co.ke The Group has 4 main entities: HFCB Limited – Full-Service Banking, HFCB Properties Limited – Property/Real Estate Solutions, HFCB Bancassurance Intermediary – Insurance Solutions & HFCB Foundation Limited – ESG/Sustainability.

On the back of a strong growth trajectory and in a bid to power the business, HFCB Properties Limited is looking to recruit a dynamic and results-oriented Property Advisor.

About the Role

Source and close sales leads to grow the business and achieve the expected sales targets of the HFDI project end to end and preparing daily sales reports for consideration by the Team Sales Leader. The property advisor will be expected to aid us grow our business in the real estate sector being sale of both residential and commercial plots.

Key Accountabilities

• Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services and other forms of media. All engagements to be on the CRM.
• Ensure that all client engagements from prospecting to closure are on the CRM.
• Conduct surveys to identify price of competing properties on the real estate market and relay the same to their supervisor.
• Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems.
• Build and maintain relationships with clients by providing support, information and guidance through the entire customer journey.
• Participate in the promotion of property sales on organized events such as expos, site activations, mall activations among others.
• Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents.
• Upload customer payment evidence on the CRM for validation.
• Ensure customer payment plans are followed up and all collections done on time. Achieve 85% compliance to customer payment plans. Issue cancellation notices through the CRM as per policy.
• Ensure all mortgage clients are identified early, their mortgage applications created and tracked centrally.
• Ensure compliance with real estate laws and policies when conducting property sales. Act with high levels of professionalism in all client engagements.

Qualifications

Academic & Professional

• Diploma or Bachelor's Degree in Business Administration, Marketing, or a related field.
• A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel.

Experience

• At least 1 years’ experience working as a Marketer/Sales Executive, in the real estate sector.
• Experience in using customer relationship management tools.

Competencies

• Excellent communication, influencing and negotiating skills.
• Good organization and administrative skills.
• High integrity.
• A strong team player.
• Ability to perform with minimal supervision.
• Ability to adopt a flexible approach to meet targets and the needs of the business.

• Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services and other forms of media. All engagements to be on the CRM.
• Ensure that all client engagements from prospecting to closure are on the CRM.
• Conduct surveys to identify price of competing properties on the real estate market and relay the same to their supervisor.
• Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems.
• Build and maintain relationships with clients by providing support, information and guidance through the entire customer journey.
• Participate in the promotion of property sales on organized events such as expos, site activations, mall activations among others.
• Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents.
• Upload customer payment evidence on the CRM for validation.
• Ensure customer payment plans are followed up and all collections done on time. Achieve 85% compliance to customer payment plans. Issue cancellation notices through the CRM as per policy.
• Ensure all mortgage clients are identified early, their mortgage applications created and tracked centrally.
• Ensure compliance with real estate laws and policies when conducting property sales. Act with high levels of professionalism in all client engagements.

• Excellent communication, influencing and negotiating skills.
• Good organization and administrative skills.
• High integrity.
• A strong team player.
• Ability to perform with minimal supervision.
• Ability to adopt a flexible approach to meet targets and the needs of the business.

• Diploma or Bachelor's Degree in Business Administration, Marketing, or a related field.
• A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel.