Job summary

Oversee daily operations of the residential estate to ensure efficiency and order

Min Qualification:

Diploma

Experience Level:

Mid level

Experience Length:

4 years

JOB TITLE: PROPERTY CARETAKER

NATURE OF JOB: FULL TIME

INDUSTRY: REAL ESTATE

SALARY: KSHS.35,000

JOB LOCATION: LURAMBI (KAKAMEGA COUNTY)

DUTIES AND RESPONSIBILITIES

Estate Operations Management

Oversee daily operations of the residential estate to ensure efficiency and order

Conduct routine inspections of buildings, common areas, and facilities

Ensure proper maintenance of infrastructure including water systems, lighting, drainage, and waste management

Identify maintenance issues and coordinate timely repairs

Tenant & Resident Management

Act as the first point of contact for tenants/residents

Address and resolve tenant complaints, concerns, and disputes professionally

Enforce estate rules, policies, and regulations consistently

Support tenant onboarding and exit processes where applicable

Service Provider Coordination

Supervise and coordinate third-party service providers (e.g., security, cleaning, garbage collection, landscaping)

Monitor service delivery standards and ensure contractual compliance

Report any service gaps and recommend improvements

Maintenance & Repairs

Schedule and oversee routine and emergency maintenance

Liaise with contractors and technicians for repair works

Ensure timely resolution of maintenance requests

Safety & Compliance

Ensure adherence to safety standards within the estate

Monitor security operations and report incidents

Support implementation of emergency procedures and risk mitigation measures

Reporting & Record Keeping

Maintain accurate records of maintenance activities, tenant issues, and service provider performance

Prepare periodic reports on estate operations

Track expenses related to estate management where required

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma in Property Management or a related field

4–5 years’ experience in property management, estate operations, or a related role

Experience managing large residential estates or multi-unit developments is preferred

Proven experience in handling tenant relations and estate operations

Strong interpersonal and communication skills

Problem-solving and conflict resolution abilities

Good organizational and coordination skills

Ability to enforce rules firmly but fairly

Basic administrative and reporting skills

• Oversee daily operations of the residential estate to ensure efficiency and order
• Conduct routine inspections of buildings, common areas, and facilities
• Ensure proper maintenance of infrastructure including water systems, lighting, drainage, and waste management
• Identify maintenance issues and coordinate timely repairs
• Act as the first point of contact for tenants/residents
• Address and resolve tenant complaints, concerns, and disputes professionally
• Enforce estate rules, policies, and regulations consistently
• Support tenant onboarding and exit processes where applicable
• Supervise and coordinate third-party service providers (e.g., security, cleaning, garbage collection, landscaping)
• Monitor service delivery standards and ensure contractual compliance
• Report any service gaps and recommend improvements
• Schedule and oversee routine and emergency maintenance
• Liaise with contractors and technicians for repair works
• Ensure timely resolution of maintenance requests
• Ensure adherence to safety standards within the estate
• Monitor security operations and report incidents
• Support implementation of emergency procedures and risk mitigation measures
• Maintain accurate records of maintenance activities, tenant issues, and service provider performance
• Prepare periodic reports on estate operations
• Track expenses related to estate management where required

• Strong interpersonal and communication skills
• Problem-solving and conflict resolution abilities
• Good organizational and coordination skills
• Ability to enforce rules firmly but fairly
• Basic administrative and reporting skills

• Diploma in Property Management or a related field
• 4–5 years’ experience in property management, estate operations, or a related role
• Experience managing large residential estates or multi-unit developments is preferred
• Proven experience in handling tenant relations and estate operations