About the Role

This role combines tenant and landlord relationship management with full responsibility for building maintenance, service delivery, and operational efficiency.

The ideal candidate is detail-oriented, solution-driven, and comfortable working in a fast-paced real estate environment. You will work closely with internal teams and external service providers to ensure properties are well-managed, compliant, and maintained to the highest standards.

Key Responsibilities

Property Management Functions

• Oversee the day-to-day management and administration of residential properties.
• Manage tenant onboarding, lease administration, renewals, and exit processes.
• Handle tenant and landlord enquiries professionally and efficiently.
• Support rent collection processes, reconciliations, and preparation of management reports.
• Maintain accurate property records, tenant files, and lease documentation.
• Conduct regular property inspections and ensure compliance with agreed standards.

Facilities Management Functions

• Oversee all property maintenance and ensure buildings are kept in excellent operational condition.
• Coordinate preventive and reactive maintenance across electrical, plumbing, HVAC, security, and general works.
• Manage contractors, suppliers, and service providers, ensuring quality, cost control, and timely delivery.
• Ensure compliance with health, safety, and statutory requirements across all properties.
• Respond to and resolve facilities-related issues promptly and effectively.
• Maintain maintenance schedules, service records, and compliance documentation.

Qualifications

• Diploma or Degree in Finance, Business Administration, Real Estate, Property Management, or a related field (preferred).
• Previous experience in property management or facilities management.
• Strong organisational and administrative skills with close attention to detail.
• Good communication and customer service skills.
• Proficiency in basic reporting and office systems.
• Proactive, reliable, and able to work well within a team.
• Must be based in Nairobi.

• Oversee the day-to-day management and administration of residential properties.
• Manage tenant onboarding, lease administration, renewals, and exit processes.
• Handle tenant and landlord enquiries professionally and efficiently.
• Support rent collection processes, reconciliations, and preparation of management reports.
• Maintain accurate property records, tenant files, and lease documentation.
• Conduct regular property inspections and ensure compliance with agreed standards.
• Oversee all property maintenance and ensure buildings are kept in excellent operational condition.
• Coordinate preventive and reactive maintenance across electrical, plumbing, HVAC, security, and general works.
• Manage contractors, suppliers, and service providers, ensuring quality, cost control, and timely delivery.
• Ensure compliance with health, safety, and statutory requirements across all properties.
• Respond to and resolve facilities-related issues promptly and effectively.
• Maintain maintenance schedules, service records, and compliance documentation.

• Strong organisational and administrative skills with close attention to detail.
• Good communication and customer service skills.
• Proficiency in basic reporting and office systems.
• Proactive, reliable, and able to work well within a team.

• Diploma or Degree in Finance, Business Administration, Real Estate, Property Management, or a related field (preferred).
• Previous experience in property management or facilities management.