Background information about the job or company (e.g., role context, company overview)

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.

Responsibilities or duties

• Oversee and coordinate administrative office activities and operations to foster an efficient, safe and conducive working environment across the Head Office and Branch network.
• Manage the lease records for the branches and the company properties.
• Managing and maintaining company assets at all times while keeping a record of the same.
• Implement and ensure proper filing system for the department.
• Maintaining and updating office inventory, furniture & equipment in liaison with the finance team.
• Ensure all utility bills are settled in time and that there are no service interruptions at the head office and at the branch level.
• Ensuring adequate office supplies at the head office and the branch level.
• Ensuring all permits and other relevant compliance documents are up to date.
• Supervising various service providers and ensuring quality service delivery.
• Liaise with other departments to ensure that all administrative work is done.
• Monitor utility bills and ensure invoices are remitted for approval and payment in a timely manner.
• Circulate relevant branch and tenant records such as lease agreements, compliance documents, invoices, receipts.
• Ensure the store inventory is properly managed by keeping a good record.
• Maintain lease and contract documents within the property management department.
• Monitor and maintain the property maintenance work order register and assist in the preparation of status reports of ongoing work orders.
• Respond to tenant, staff and branch concerns/complaints in a timely manner.
• Submit timely reports and prepare presentations as assigned by the head of the department.

Qualifications or requirements (e.g., education, skills)

Experience needed

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Oversee and coordinate administrative office activities and operations to foster an efficient, safe and conducive working environment across the Head Office and Branch network.
• Manage the lease records for the branches and the company properties.
• Managing and maintaining company assets at all times while keeping a record of the same.
• Implement and ensure proper filing system for the department.
• Maintaining and updating office inventory, furniture & equipment in liaison with the finance team.
• Ensure all utility bills are settled in time and that there are no service interruptions at the head office and at the branch level.
• Ensuring adequate office supplies at the head office and the branch level.
• Ensuring all permits and other relevant compliance documents are up to date.
• Supervising various service providers and ensuring quality service delivery.
• Liaise with other departments to ensure that all administrative work is done.
• Monitor utility bills and ensure invoices are remitted for approval and payment in a timely manner.
• Circulate relevant branch and tenant records such as lease agreements, compliance documents, invoices, receipts.
• Ensure the store inventory is properly managed by keeping a good record.
• Maintain lease and contract documents within the property management department.
• Monitor and maintain the property maintenance work order register and assist in the preparation of status reports of ongoing work orders.
• Respond to tenant, staff and branch concerns/complaints in a timely manner.
• Submit timely reports and prepare presentations as assigned by the head of the department.

• Familiarity with office management procedures and basic accounting principles.
• Proficient in MS office suite
• Excellent organizational skills
• Excellent communication skills
• Desire to work as part of a team with a strong focus on client needs
• Ability to exercise discretion and maintain confidentiality
• Ability to handle multiple tasks/assignments

• Bachelor’s degree in Land Economics or Real Estate Management.
• Minimum One (1) Year experience in a property management role in a busy customer-oriented environment.