Background information about the job or company (e.g., role context, company overview)

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.

Responsibilities or duties

The Provider Relations & Wellness Assistant will support the Provider Management team by coordinating contracting, compliance, onboarding, and relationship management activities. This role is key in ensuring that provider documentation is complete, communication is seamless, and service delivery standards are upheld across the provider network.

Qualifications or requirements (e.g., education, skills)

Strong organizational and coordination skills.

Excellent communication and interpersonal skills.

Ability to manage multiple tasks with attention to detail.

Ability to work independently and build effective interpersonal relations

Bias towards innovation and development of new ideas in problem solving

Professionalism in dealing with both internal and external stakeholders

Excellent communication and negotiation skills.

Integrity and honesty

Bachelor of Science in Nursing, clinical medicine or related fields.

Experience needed

Minimum 2 years’ relevant work experience in a similar position is desirable.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us

• Coordinate the contracting process by following up with providers and internal stakeholders, ensuring all relevant documentation is in order.
• Manage the provider compliance process, including collection and updating of KYC documents.
• Draft, issue, and manage provider correspondence such as appointment letters, welcome notes, suspension, and termination letters.
• Monitor and manage the provider management group email account, ensuring timely closure of open cases.
• Manage relationships with small and medium-sized providers to ensure positive engagement and issue resolution.
• Implementation of the Provider Management strategy in line with the role.
• Provider price negotiation: Reviewing costs and negotiating with service providers to ensure competitive prices are observed, during provider onboarding, contract renewals and other periods the company dictates.
• Provider Audit: Carrying out physical audits for both new and existing providers to ascertain provider quality of service delivery and mitigate fraud.
• Any other roles assigned by management from time to time

• Strong organizational and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail.
• Ability to work independently and build effective interpersonal relations
• Bias towards innovation and development of new ideas in problem solving
• Professionalism in dealing with both internal and external stakeholders
• Excellent communication and negotiation skills.
• Integrity and honesty

• Bachelor of Science in Nursing, clinical medicine or related fields.