We pride ourselves in being the most experienced debt collection company in Kenya. Our expertise, capacity and foot print ensures recovery and value for money.

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Quality Assurance Trainer

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

2 years

Location

Nairobi

Job Field

Education / Teaching

Key Responsibilities:

• Train teams on communication and conflict management
• Deliver training on negotiation and closing techniques
• Guide teams on call handling and objection management
• Ensure understanding of legal and regulatory compliance
• Promote ethics, judgement, and integrity in operations
• Coach on personal branding and business etiquette
• Strengthen organisation and time management skills

Key Requirements:

• Bachelor’s degree in a relevant field
• At least 2 years’ experience in training
• Strong understanding of the loan recovery/collections industry

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• Train teams on communication and conflict management
• Deliver training on negotiation and closing techniques
• Guide teams on call handling and objection management
• Ensure understanding of legal and regulatory compliance
• Promote ethics, judgement, and integrity in operations
• Coach on personal branding and business etiquette
• Strengthen organisation and time management skills

• Communication
• Conflict management
• Negotiation
• Closing techniques
• Call handling
• Objection management
• Legal and regulatory compliance
• Ethics, judgement, and integrity
• Personal branding
• Business etiquette
• Organisation
• Time management
• Loan recovery/collections industry knowledge

• Bachelor’s degree in a relevant field
• At least 2 years’ experience in training
• Strong understanding of the loan recovery/collections industry