Background

Greenspoon is Kenya’s fastest growing and highest rated online supermarket, delivering thousands of delicious, healthy, and fresh groceries directly to our customers' homes every day. We are building East Africa’s largest online supermarket with exceptional service and quality at an every day price. We pride ourselves on offering the widest range of organic fruits and vegetables, freshly baked breads, quality meats, and much more! We delight you with everything that you love and everything that you need.

We deeply care about our customers, suppliers, employees, and the environment. We believe this is the reason we have grown 12X over the last three years. We embody our values - honesty, quality, and impact - every day. As a certified B Corp, we hold the highest global mark of sustainability, placing us in the same league as brands like Patagonia, Ben & Jerry’s, and BrewDog. We are a sustainable enterprise that is also profitable. We are optimistic about the future and have strong confidence in our abilities. Our team is young, extremely talented, and driven to make an impact.

The role

We are looking for a Quality and Continuous Improvement Analyst who brings structure and discipline in our processes. Someone who can look at how we work, call out what needs to change, and guide the team towards better quality every day. This role suits a person who is not afraid to speak up, who is calm but firm and who can run projects from start to finish with real follow-through.

Profile

Bachelor’s or Master’s degree in a relevant field with strong academic results

0 to 4 years of experience in quality, operations, continuous improvement, or related fields

Strong personality with the confidence to challenge the status quo in a constructive way

Excellent project management skills with a track record of seeing things through to completion - fast

Experience with CAPA and other structured problem-solving tools

Strong Microsoft Excel skills and comfort working with data

Solid understanding of quality management principles

Knowledge of Lean or Six Sigma is an advantage

Strong communication skills, both written and spoken

High attention to detail and a natural drive for order, accuracy, and improvement

Able to work independently and also bring people together to solve problems

Self-driven with the discipline to follow through and hold others accountable

• Track and analyse all key quality indicators including on-time and in-full deliveries, customer complaints, response rates, rework, and process gaps
• Build clear, reliable reporting that helps the business see what is working and what is not
• Work closely with teams across the business to collect accurate data and highlight risks
• Create simple, clear SOPs that make work easier and more consistent
• Roll out SOPs across departments with proper training and follow-up
• Keep all SOPs updated as processes, tools, and expectations change
• Train teams on quality standards, CAPA methodology, and best practices
• Work with department heads to understand training gaps and create targeted learning sessions
• Support teams daily as they adopt new ways of working
• Lead structured root cause analyses using proven methodologies (such as CAPA, 5 Whys, Fishbone)
• Guide teams through corrective and preventive actions that actually stick
• Ensure that issues are fully closed, not just fixed on the surface
• Identify opportunities to improve quality in people, processes, tools, and systems
• Lead improvement projects from start to finish with clear timelines and accountability
• Track impact and adjust quickly where needed to ensure long-term change

• Strong Microsoft Excel skills and comfort working with data
• Solid understanding of quality management principles
• Knowledge of Lean or Six Sigma
• Strong communication skills, both written and spoken
• High attention to detail and a natural drive for order, accuracy, and improvement
• Excellent project management skills
• Experience with CAPA and other structured problem-solving tools

• Bachelor’s or Master’s degree in a relevant field with strong academic results
• 0 to 4 years of experience in quality, operations, continuous improvement, or related fields
• Strong personality with the confidence to challenge the status quo in a constructive way
• Able to work independently and also bring people together to solve problems
• Self-driven with the discipline to follow through and hold others accountable