Job summary

responsible for ensuring the accuracy, compliance, and efficiency of the entire loan lifecycle. This role involves reviewing loan applications, monitoring customer interactions, verifying documentation compliance (KYC), and validating that financial systems accurately compute interest and repayments. The goal is to minimize risks

Job descriptions & requirements

Responsibilities

• Loan Documentation & KYC Verification: Ensure that all loan files contain complete and valid Know Your Customer (KYC) documentation before disbursement.
• Credit Policy Compliance: Perform pre- and post-close audits of loan files to ensure compliance with internal policies, regulatory standards, and legal requirements.
• Call/Interaction Monitoring: Evaluate interactions (phone calls, emails) between debt collection/customer service agents and clients to ensure adherence to standards and quality service.
• System & Data Integrity Testing: Validate that the core lending software correctly computes loan amounts, interest, fees, and data transfers.
• Risk Management & Fraud Detection: Identify high-risk or potentially fraudulent loan applications and report operational lapses.
• Reporting & Coaching: Prepare detailed reports on QA findings and provide actionable feedback/coaching to agents to improve performance and reduce rework.

Experience:

2+ years of relevant experience in quality assurance, credit, or loan operations within banking or fintech.

Knowledge:

Strong understanding of debt collection practices, retail credit processes, and KYC requirements.

Analytical Skills:

Excellent attention to detail with the ability to analyze performance data and KPIs.

Systems Knowledge:

Familiarity with loan management systems and SQL for data validation is often required.

• Loan Documentation & KYC Verification: Ensure that all loan files contain complete and valid Know Your Customer (KYC) documentation before disbursement.
• Credit Policy Compliance: Perform pre- and post-close audits of loan files to ensure compliance with internal policies, regulatory standards, and legal requirements.
• Call/Interaction Monitoring: Evaluate interactions (phone calls, emails) between debt collection/customer service agents and clients to ensure adherence to standards and quality service.
• System & Data Integrity Testing: Validate that the core lending software correctly computes loan amounts, interest, fees, and data transfers.
• Risk Management & Fraud Detection: Identify high-risk or potentially fraudulent loan applications and report operational lapses.
• Reporting & Coaching: Prepare detailed reports on QA findings and provide actionable feedback/coaching to agents to improve performance and reduce rework.

• Strong understanding of debt collection practices, retail credit processes, and KYC requirements.
• Excellent attention to detail with the ability to analyze performance data and KPIs.
• Familiarity with loan management systems and SQL for data validation is often required.

• Diploma
• 2+ years of relevant experience in quality assurance, credit, or loan operations within banking or fintech.