Vacancy title:
Real Estate Operations and Property Management Virtual Assistant

[Type: FULL_TIME, Industry: Consulting, Category: Advertising & Marketing]

Jobs at:
CDL Human Resource

Deadline of this Job:
Thursday, October 9 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Thursday, September 25 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Overview

Our client is seeking a highly organized, detail-oriented, and proactive Virtual Assistant to support their long-term rental portfolio and brokerage operations. The role involves daily property management administration, leasing coordination, tenant/owner communications, maintenance scheduling, and light social media support.

Key Responsibilities

Property Marketing & Tenant Acquisition

• Publish and update listings via AppFolio (syndicated to Zillow, Apartments.com, Realtor, etc.)
• Write compelling property descriptions and manage pricing/availability
• Respond to inquiries, schedule showings, and conduct post-showing follow-ups
• Pre-screen prospects and track communications in the system
• Monitor external platforms for unauthorized listings and report scams

Leasing & Tenant Onboarding

• Process rental applications and conduct verifications (employment, landlord, credit)
• Verify income-to-rent ratio (3x requirement)
• Prepare and track lease agreements via DocuSign
• Monitor security deposits and coordinate move-in tasks

Tenant/Owner Relations & Portfolio Oversight

• Serve as first point of contact for tenant inquiries
• Manage maintenance workflows: create work orders, schedule vendors, track completion
• Schedule property inspections and ensure lease compliance
• Proactively manage lease renewals and rent collection follow-ups

Brokerage & Listing Administration

• Prepare listing packets and disclosure templates for licensed staff
• Coordinate photography, signage, and marketing materials
• Update listings on approved portals and company website

Phones & CRM

• Provide professional phone support (no Zillow call coverage required)
• Use BoomTown CRM for lead hygiene and activity logging

Social Media Support

• Monitor company Facebook/LinkedIn channels daily
• Engage with comments and repost approved content
• Track metrics and provide monthly summaries

Success Metrics

• Prospect response time: ≤5 minutes during staffed hours
• Lease renewals: ≥95% initiated 60 days pre-expiration
• Maintenance work orders: 100% scheduled within 24 hours
• CRM hygiene: 100% touchpoints recorded per standards
• Social media engagement: Consistent weekly cadence with growth trends

Qualifications & Requirements

Education & Communication

• Bachelor’s degree preferred
• Equivalent of 16 years of formal English education
• Neutral American English accent with professional phone presence

Experience

• 2–3+ years in real estate, property management, or related operations
• AppFolio proficiency (6–8/10 rating target)
• Experience with Tenant Turner, DocuSign, and BoomTown CRM (preferred)
• Social media management for business pages

Technical Skills

• Reliable computer and phone with ≥100 Mbps internet
• Proficient in Google Workspace; basic Canva/graphics skills a plus
• AI-trained with ability to document processes (Zoom/Loom/Scribe)

Personal Traits

• Ultra-organized and process-minded
• Thrives in fast-paced, phone-heavy environments
• High integrity, confidentiality, and empathy
• Proactive problem-solver with strong follow-through

Working Model

• Remote position
• Collaboration via Zoom/Google Meet, phone app, email, and chat

Benefits & Perks

• Competitive salary based on experience
• Performance bonuses and incentives
• Paid Time Off and Holidays
• Health insurance
• Remote work flexibility
• Career advancement opportunities
• Ongoing training and development

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and Qualified candidates can Click to apply

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